Billing Representative Senior

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

The

will interpret, analyze, and complete timely billing of escalated, complex, and sensitive accounts billed through Customer Care and Billing system (CC&B) and associated To Dos (e.g., specialty programs, interval billing, solar, Outdoor Lighting, Key Accounts, totalized and virtually totalized metered accounts, and escalated work). In addition, the Billing Representative Sr. will conduct research and detailed analysis of accounts while using sound judgement, critical thinking skills, and strong decision-making skills. Ensure all accounts, metered and non-metered, are billed according to the policies set forth in APSs Service Schedules, approved and regulated through Arizona Corporation Commission (ACC).

- High school diploma, GED or equivalent

- Four (4) years billing, customer service, call center or related support billing experience

Preferred Special Skills, Knowledge Or Qualifications

- One (1) year in APS billing position meeting and/or exceeding the proficiency and performance metrics within the Billing Department.

- Understanding of CC&B and Arizona Corporation Commission (ACC) Rules and Regulations and how they pertain to billing as a regulated entity.

- Ability to review, apply, and accurately bill all APS rates while ensuring that the correct corresponding meter type is installed at the time of billing.

- Knowledge and ability to utilize applications and systems applicable to the business unit (Meter Data Management System (MDMS), Advanced Meter Infrastructure (AMI), head-end metering applications such as Connexo, Command Center, and FCS, Maximo, GIS, etc.).

- Strong understanding of AMI infrastructure, including meter types and programs, rate compatibility and rate structures. Validation, Estimation and Editing (VEE) process within MDMS, customer programs and rate compatibility, as well as register and interval data, and Socs and DOC ticketing and ADMS application.

- Ability in applying account and meter analysis, problem solving skills and critical thinking.

- Experience in the use of MS Office products.

- Ability to multi-task and adapt in times of change according to priorities, assignments, emerging rates and technologies.

Major Accountabilities

- Manage and prioritize multiple tasks and assignments to ensure timely completion of customer billing.

- Perform various complex billing calculations using departmental databases, CC&B and other tools and sources of information while following ACC Rules and Regulations to ensure accurate and timely collection of Revenue.

- Provide and ensure accurate control measures are taken, as well as analysis is performed, on meter reads, interval data and billing calculation for high profile and high dollar accounts, (i.e. totalized and virtual totalized metering, other complex metering assemblies, Key Accounts, solar and specialized rates).

- Ensure proper revenue recovery from APS customers by understanding and adhering to all ACC Rules and Regulations relevant to billing and rebilling of customers.

- Provide accurate billing statements within appropriate guidelines and ACC Rules and Regulations while maintaining strict accuracy levels and having authority and responsibility to settle minor billing disputes.

- Ensure training, development and maintain knowledge pertaining to Direct Access, emerging technologies, customer programs, rates and software required to perform timely and accurate billing.

- Provide guidance to other team members and across business units to enhance knowledge, development, issue resolution and productivity.

- Perform billing analysis and quality assurance review on large dollar/consumption and complex meter design customers.

- Develop and maintain strong working relationships with CC&B IT, Business Operations Analysts, Meter Shop, Field Services, Account Managers and Intelligent Grid Operations (IGO) team to allow for issue resolution, obtaining reads, and prioritizing key work which ensures timely and accurate billing.

- Completes User Acceptance testing (UAT) and Regression testing as needed (e.g., CC&B updates, Rate Case, Billing Projects, Customer Programs, etc.).

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person). In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

- Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

- Working from a home office requires adequate technology and an appropriate ergonomic set up.

- Role types are subject to change based on business need.