Southwest Equity Partners

KAYA Community Manager

San Diego, CA

Full-time

$68,000-$72,000

About This Job

About Southwest Equity Partners

Since 2006, Southwest Equity Partners has been connecting tenants with multi-family and commercial properties throughout San Diego, California. Each and every day, we exceed both our resident’s and client’s expectations by embodying our mission statement and living our core values.

Southwest Equity Partners prides ourselves on building long-term relationships with a people-first attitude. We are committed to delivering an exceptional rental experience for our tenants and giving our investment property owners peace of mind when it comes to the management of their investments.

POSITION PURPOSE

The Community Manager is responsible for day-to-day operations of the assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals. The CM also ensures that the operation of the property complies with Company policies and procedures, as well as Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

The Community Manager manages resident support by providing leasing and new resident assistance, assisting with maintenance service requests, accounting and rental issues, move/in move out duties and coordinating other miscellaneous resident related functions. This position also manages the Airbnb units that are associated with this property. Airbnb duties include but are not limited to; check in/out procedures, inspections, scheduling janitorial, responding to guest inquiries, and restocking supplies in the units.

LEASING RESPONSIBILITIES

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Be the point-of-contact for all potential, new and current residents for any site visits, leasing duties, rental inquiries and processing, property tours, rent collection, reporting and maintenance issues at KAYA and any other community as assigned.

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Respond to all guest card inquiries within 24 hours and schedule showings through the Appfolio Leasing CRM.

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Maintain high occupancy and rent levels in accordance with the property specific plan, overseen by the Director of Property & Resident Services.

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Achieve the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.

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Complete call-backs on all service requests within 24 hours to ensure customer satisfaction.

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Develop, produce and coordinate resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.

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Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.

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Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies daily and ensure the leasing office, tour path and model(s) are ready for show daily.

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Check the answering service throughout the day for messages and returns calls as necessary.

COMMUNITY MANAGER RESPONSIBILITIES

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Provides input into the development of budget(s) for the property in coordination with the Regional Property Manager & the Director of Resident Services, by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.

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Meets targeted revenues by setting rent rates (in coordination with Director), ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.

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Approve and input invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and managing communication between the vendor/contractor, accounting, and the client/owner as needed.

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Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.

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Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.

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Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.

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Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests. Follows up to ensure resident satisfaction.

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Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, model(s) and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

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Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.

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Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

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Develops new ideas and programs to enhance events, amenities, and the overall Resident experience during the life cycle of Residents’ lease terms.

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Acts as Residents’ primary contact and proactively communicates with them while strengthening each relationship by deeply understanding each Resident’s unique lifestyle, preferences, and needs, and ensuring services offered are personalized and of the highest quality.

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Oversee property maintenance by checking all work orders daily and following up on completion.

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Airbnb Management: Oversee Airbnb operations including, but not limited to: checking in & out guests; answering booking inquiries via web and mobile app; following check-in procedures; conducting inspections; ordering & restocking supplies; posting charges for chargebacks after checkout, etc.

QUALIFICATIONS REQUIRED

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Strong interpersonal skills and the ability to work under time constraints

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Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion

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Bachelor’s degree preferred

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5+ years of property management experience; multi-unit experience a plus.

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Excellent oral and written communication skills

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Experience in supervisory role and managing staff

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Proficient in Appfolio property management software or other similar property management software

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General office, bookkeeping and sales skills

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Computer literate, including Microsoft Office Suite

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Must be detail oriented and able to focus with frequent interruptions

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Maintains confidence and protects operations of business by keep information confidential

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Ability to operate in an open work area with moderate everyday noise

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Ability to work from multiple locations

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Ability to perform other duties as required

SPECIFIC REQUITEMENTS

Physical Demands:

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The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.

Attendance/Travel:

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This position is a full-time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events is also required.

WORK SCHEDULE

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Hours: Tuesday to Saturday, 9A-6P (30 minute lunch period)

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+ Nights/Weekends/Additional Hours as required and directed by supervisor.

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Location: In-Person Only

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+ In Person Location: Bankers Hill, San Diego CA.

+ Occasional attendance at company events, meetings and trainings is required and may be held off-site from employee’s regular place of work.

COMPENSATION

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Salaried, Annual

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Commission eligible; any prospective tenant that is approved for lease based on pre-determined criteria and successfully moves into the property will accrue a commission based on days un-leased (subject to a separate written agreement)

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+ $100 per lease; minimum lease term of 5 months.

+ All paid commissions on regular leases that subsequently vacated due to early termination of lease (for reasons other than military orders) are not eligible for payment.

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Pay frequency: bi-monthly (2x per month)

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Annual Performance Bonus Eligible

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Insurance:

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+ Health insurance – 100% paid by employer; dependents are responsibility of employee

+ Dental insurance – 50% paid by employer; remainder and dependents are responsibility of employee + Vision insurance – 0% paid by employer; remainder and dependents are responsibility of employee

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401(k) program – eligible to join after one full quarter of employment, to include company matching as required

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PTO Policy

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Cell Phone: $30 monthly cell phone reimbursement, paid bi-monthly alongside payroll.

Position Title:Community Manager | KAYA

DETAILS

This is an in-person role at one of our properties (Kaya) located at 2910 3rd Avenue., San Diego, CA 92103. This position is classified as a Regular, Full-Time Salaried Exempt Position and is in-person only.

The pay range for this role is:

68,000 - 72,000 USD per year(San Diego, California)

KAYA Community Manager

About This Job

About Southwest Equity Partners

POSITION PURPOSE

LEASING RESPONSIBILITIES

COMMUNITY MANAGER RESPONSIBILITIES

QUALIFICATIONS REQUIRED

SPECIFIC REQUITEMENTS

Physical Demands:

Attendance/Travel:

WORK SCHEDULE

COMPENSATION

Position Title:Community Manager | KAYA

DETAILS

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