Junior Service Support Engineer

Location: North America (Global Team)

Travel: 50%+ Field Travel Required

About EKU

EKU Service is a global Product Center supporting the full lifecycle of EKU systems—from

product validation and manufacturing support to commissioning, after‑sales service, and

continuous product improvement. Our service team works closely with engineering and

commercial groups to ensure high product quality, reliability, and customer satisfaction.

Position Overview

We are looking for a Junior Service Support Engineer to join our engineering pipeline. This

role is ideal for early‑career engineers who want hands‑on experience working with

real‑world energy and industrial systems. The position includes significant field work,

supporting commissioning, troubleshooting, and system validation at customer sites while

collaborating with engineering teams to improve product performance.

Key Responsibilities

Field Operations (50%+ Travel)

• Perform on-site commissioning, troubleshooting, and maintenance of EKU systems

• Inspect and replace hardware components such as sensors, harnesses, and LV/MV

equipment

• Support controller and HMI checks, configuration, and software updates

• Verify connectivity and network integration (edge devices, LTE, gateways)

• Represent EKU professionally during customer interactions

Engineering & Product Support

• Assist engineering teams with system validation and testing

• Prepare service documentation and technical reports

• Support issue tracking and technical investigations using internal systems

• Collaborate with manufacturing and validation programs

Continuous Improvement

• Document field issues and root causes

• Provide technical feedback to engineering and product teams

• Help identify opportunities for service improvements and product enhancements

Qualifications

• Engineering Degree (Electrical, Electronics, Mechatronics, Mechanical, Controls,

Petroleum, or related field)

• Early‑career engineer or final‑year student

• Strong interest in field work and hands‑on troubleshooting

• Willingness to travel 50% or more

• Strong communication and documentation skills

• Ability to work in industrial environments (energy, power, heavy equipment, oil & gas,

etc.)

Career Growth

This role is designed as an entry point into EKU’s engineering pipeline with opportunities to

grow into Senior Service Engineering roles, Technical Specialist positions, or Product

Engineering and System Architecture roles.

Why Join EKU

• Fast technical learning curve with real-world systems

• Structured career development and mentorship

• Work with a global engineering team across North America, Europe, and South America

• Competitive compensation and professional growth opportunities

Interested candidates should send their resume to humanresources@ekupd.com

with 'Junior Service Support Engineer' in the subject line.