Technician

# Job Summary:

This position refurbishes, repairs, and maintains IT equipment, devices, testing equipment and other electronic equipment as requested.

Duties/Responsibilities:

- Troubleshoots, diagnose, refurbishes, resolves and closes equipment issues.

- Performs routine safety checks, calibrations, and preventative maintenance on IT equipment and support systems.

- Demonstrates understanding of service policies and procedures, continuously develops depth and breadth of technical competencies.

- Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

- Performs service work and preventive maintenance of medical, device, testing and other electronic equipment.

- Refurbishes and Repairs equipment as needed including failure assessment, parts orders.

- Resolves issues pertaining to medical, device, testing and other electronic equipment and works with customers to ensure medical equipment and technology is working within specifications.

- Accurately documents and keeps detailed records of all work-related activities.

- Provides all other support as requested by the manager.

- Works and interacts with current and prospective clients, other employees, sales representatives, vendors, medical personnel.

- Stays abreast of changes in IT equipment technology.

- Actively works to gain more knowledge and experience.

- Performs other related duties as assigned.

Required Skills/Abilities:

- Knowledge of warehouse operations and protocol

- Knowledge of computer electronics and components

- Ability to understand verbal and written instructions

- Ability to provide excellent customer service to clients and coworkers

- Ability to utilize computer, programs, and emails

Education and Experience:

- 2 + years of hands-on experience performing device, testing and other electronics repair and maintenance

- Broad experience with general IT devices, test equipment, and hand tools

- Broad experience operating electronic and specialized test equipment; troubleshooting equipment faults, and performing quality assurance testing on a variety of IT equipment

- General mechanical and electrical knowledge

- Excellent organizational skills and ability to work with limited supervision.

- Ability to communicate effectively with various levels of employees as well as customers both verbally and in writing.

- Proficiency with computers to include MS Word, Excel, Outlook and ability to learn new software

- Ability to perform general arithmetic

- Ability to perform duties with a high level of judgment, discretion, and confidentiality

- Working towards applicable industry certification

- Demonstrated ability to perform duties as assigned

Physical Requirements:

- The noise level in the work environment is usually moderate

- May be frequently exposed to fumes or airborne particles, outdoor weather conditions, extreme cold (non-weather), and extreme heat (non-weather).

- Regularly required to stand, sit, walk, use hands, reach with hands and arms.

- Lift and/or move up to 551bs.