IT Systems Engineer II

Status: Exempt

Location: Washington, US – Remote Role – Preference Spokane, Washington

Pay Range: $88,733-$133,099 + Up to a 5% bonus opportunity

About the Company

NorthStar Energy’s family of operating companies has a rich history of dedication and service throughout the western U.S., Alaska, and Hawai’i. Our companies in Alaska include Delta Western, Inlet Energy, and Alaska Petroleum Distributing. We serve the big island of Hawai’i and Maui through four respected brands: Hawai’i Petroleum, Hawai’i Fuel Network, ‘Ohana Fuels, and Minit Stop. In 2021, we welcomed The Jankovich Company in southern California to our family. We were pleased to add our newest family member, CityServiceValcon, in 2022, distributing fuel and packaged lubricants throughout Montana, Idaho, eastern Washington, and Wyoming. Combined, we employ over 760 employees. Visit www.nsenergy.com to learn more about us.

Job Summary

The IT Systems Engineer II is responsible for the design, implementation, maintenance, and support of the organization's IT infrastructure. This mid-level role requires a strong technical background, problem-solving skills, and the ability to work independently or as part of a team. The engineer will ensure optimal system performance, security, and reliability across hardware, software, and network systems.

What you'll be responsible for

• Design, implement, and maintain IT infrastructure including servers, storage, and network systems across terminals and remote sites

• Support mission-critical applications such as fuel inventory systems, dispatch software, and phone systems

• Ensure high availability of systems supporting fuel tracking, delivery scheduling, and compliance reporting

• Monitor and troubleshoot system performance, network connectivity, and hardware/software issues

• Implement cybersecurity best practices to protect sensitive operational and customer data

• Standardize and automate processes and monitor using scripting technologies

• Follow change management guidelines while making system improvements

• Recommend improvements to processes by utilizing existing software features and components

• Collaborate with operations and logistics teams to align IT systems with business needs

• Maintain documentation for system configurations, procedures, and disaster recovery plans

• Provide Tier 2/3 support and mentor junior IT staff

• Participate in audits ensuring IT systems meet regulatory and environmental compliance standards

• Plan, coordinate, and implement new software into business units with the direction of the Manager

• Manage multiple support vendors for various software products, including managing individual issue tickets

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

• Provide support outside of normal business hours to troubleshoot advanced issues or to maintain existing system stability

• Other duties as assigned

Education and Experience:

• Bachelor’s Degree in Computer Science, related field or an equivalent Systems Administrator or Engineer experience (7 years preferred)

• Direct customer support managed via incident management solutions (5 years preferred)

• Support, maintain & operate Azure cloud hosting environments (4 years preferred)

• Manage identity solutions, such as SAML SSO, DUO MFA, Entra Enterprise Applications, Azure B2B directory sync, etc (4 years preferred)

• Manage automated patch and vulnerability management processes (4 years preferred)

• Indirect customer support via mentorship, collaboration and escalation with junior technical staff who more commonly interface with customers directly (2 years preferred)

• Hands-on experience deploying software to multiple endpoints via imaging or other remote assistance and deployment means, eg Intune, KACE, RMM, etc (4 years preferred)

• Demonstrable experience in Powershell, Graph and other code-based solutions to efficiently manage technology at scale (3 years preferred)

Benefits:

• Employer subsidized medical, dental, and vision coverage for you and your family/dependents

• Employer paid life insurance, accidental death and dismemberment (AD&D), and short term and long-term disability coverage

• 401(k) plan with a 4% company match plus an additional 3% discretionary contribution

• 3 weeks’ vacation annually

• 9 company holidays + 2 personal holidays each year + one hour of paid sick leave for every 40 hours worked.

• Up to $1,000 per year in charitable matched giving program to support causes and organizations you care about

• Up to $5,250 per year in tax-free educational assistance to assist with career development and growth

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.