IT Solutions Engineer/Analyst II/III - ServiceNow

IT Solutions Engineer/Analyst II/III - ServiceNow

At APS, we’re transforming the way technology supports our business—and ServiceNow is at the center of that mission. We’re looking for an innovative IT Solutions Engineer/Analyst who will own the development, support, and optimization of our ServiceNow platform. This role ensures the platform runs securely, efficiently, and in alignment with best practices, while partnering closely with business stakeholders to deliver solutions that matter.

What your day would be like

You are responsible for:

- Platform Development & Support

: Designing, building, and maintaining ServiceNow applications, modules, and workflows that improve efficiency and user experience.

- Lifecycle Management

: Driving the software product delivery lifecycle—from design and development to testing, release, and ongoing support.

- Performance & Reliability

: Monitoring and maintaining application performance across the platform, identifying areas for optimization and ensuring uptime.

- Customer Consultation

: Acting as a trusted advisor to internal customers, recommending solutions aligned to business needs and ServiceNow best practices.

- Governance & Standards

: Ensuring compliance with the ServiceNow governance model, including change control, platform security, and coding standards.

- Troubleshooting & Problem-Solving

: Diagnosing and resolving platform and application issues, often in collaboration with cross-functional teams.

Who we’re looking for

- ServiceNow Expertise

: Hands-on experience in ServiceNow administration, configuration, and/or development. Familiarity with ITSM, ITOM, HRSD, or other key modules is a plus.

- Technical Skills

: Strong background in scripting (JavaScript, Glide), data integrations, APIs, and general IT solution design.

- Analytical Thinker

: Ability to analyze complex business needs and translate them into practical, scalable ServiceNow solutions.

- Collaborator & Communicator

: Skilled at working with both technical and non-technical stakeholders, translating platform capabilities into clear business value.

- Continuous Learner

: Motivated to grow within the ServiceNow ecosystem and stay current on platform innovations.

- Problem Solver

: Calm under pressure, resourceful, and committed to resolving issues quickly and effectively.

IT Solutions Engineer/Analyst II - ServiceNow

- Bachelors' degree in Information Technology or related field and 2 years of prior ServiceNow experience or equivalent combination of education and directly related experience

- Requires basic technical subject matter knowledge within a job area or system

- Position requires a 7-year background check to fulfill APS' PRA- Personal Risk Assessment

IT Solutions Engineer/Analyst III - ServiceNow

- Bachelors' degree in Information Technology or related field and 5 years of prior ServiceNow expereince or equivalent combination of education and directly related experience

- Requires strong technical subject matter knowledge within a job area or system

- Position requires a 7-year background check to fullfill APS' PRA- Personal Risk Assessment

Preferred Special Skills, Knowledge or Qualifications:

- Knowledge of ServiceNow and programming languages; database management systems; development platforms

- Skills in understanding and explaining moderately technical issues and solutions in non-technical terms; working effectively in teams and across organizations; balancing and prioritizing between multiple work streams; collaborating with colleagues and teams in different fields across a diverse organization; solving moderate problems in own area of work

- Experience with Javascript, ITSM, ITOM, SPM, IRM, SecOps, ITAM, Employee Center, Reporting, Platform Analytics, Flow Designer, Agile/Scrum, Role based security design, Integrations

- Certifications including Certified System Administrator, Certified Application Developer,