IT Engineer II

Job Summary

The IT Engineer II in the NiSource IT department supports the design, development, and implementation of technical solutions for various products and/or platforms. The incumbent will focus on assigned technical product/platform. This role involves working on an agile product/platform team that requires hands-on technical work, problem-solving, and collaborating with cross-functional teams to deliver high-quality solutions.

Essential Functions

- Technical Support: Assist in the design, development, and implementation of solutions for assigned technical product/platform.

- Create appropriate unit, integration, and automated acceptance tests for features based on requirements.

- Make appropriate design decisions based on knowledge of technology patterns and techniques based on Enterprise Architecture standards.

- Develop products or platforms that fulfills requirements, is readable, maintainable, testable, and performant using common development lifecycle techniques.

- Create highly dependable products or platforms, accounting for monitoring, logging, metrics gathering, system health, and reporting. Must be able to identify, diagnose, and solve issues in a production setting.

- Solution Development: Develop and implement solutions that enhance the functionality and performance of assigned products or platforms.

- Collaboration: Work closely with cross-functional teams, including developers, analysts, and stakeholders, to understand requirements and deliver effective solutions.

- Code/configuration Review and Quality Assurance: Participate in reviews and ensure that solutions meet quality standards and best practices.

- Troubleshooting and Support: Diagnose and resolve technical issues, providing support and maintenance for existing systems.

- Continuous Learning: Stay updated with industry trends and emerging technologies to contribute to innovation and continuous improvement in platform solutions. Other duties as assigned.

- Other Duties

- Required Qualifications For Position

- Bachelor's Degree in Computer Science, Information Technology, Engineering, a related field, or equivalent work experience.

- 4-6 years of relevant IT product/platform engineering or software development experience, including but not limited to the domain technologies listed above.

- 4-6 years Corporate - Workday: Basic knowledge of Workday HCM, Financial Management, and integration tools.

- 4-6 years Customer - Salesforce Development: Basic knowledge of Service Cloud, Sales Cloud, and custom development using Apex, Lightning, and Visualforce.

- 4-6 years ERP

- SAP BASIS: Basic understanding of SAP system administration.

- SAP HR: Basic knowledge of SAP Human Capital Management (HCM) modules.

- SAP Security: Basic understanding of SAP security concepts.

- SAP Functional: Basic familiarity with SAP MM/QM, PM modules.

- SAP Financial: Basic knowledge of SAP FI/CO modules.

- 4-6 years Integration

- Working knowledge of one or more server-side programming languages (Java preferred).

- Experience developing, deploying, and supporting REST services and microservices (MuleSoft preferred).

- Experience using cloud services and capable of applying infrastructure as code practices (Azure and Kubernetes preferred).

- Experience with DevOps practices.

- 4-6 years Infrastructure Cloud / Data Center Domain

- Lead the strategic design and implementation of enterprise-level cloud infrastructure on platforms such as Azure, AWS, and Google Cloud.

- Architect hybrid cloud solutions that integrate seamlessly with on-premises systems.

- Develop governance frameworks to ensure compliance and security for all cloud resources.

- Optimize cloud infrastructure for cost efficiency, scalability, and reliability through advanced monitoring and resource management techniques.

- Establish robust disaster recovery and business continuity plans for critical cloud systems.

- Define and oversee the implementation of Infrastructure as Code (IaC) strategies using Terraform, CloudFormation, and ARM templates.

- Design and enforce best practices for CI/CD pipelines to streamline deployments and enhance operational efficiency.

- Spearhead initiatives to implement containerized workloads using Docker and Kubernetes.

- Drive comprehensive monitoring and logging strategies to enable rapid troubleshooting and system insights.

- Collaborate with cross-functional teams to standardize DevOps workflows across the organization.

- 4-6 years Network Domain

- Experience leading complex network projects

- Proven technical background across a diverse set of network technologies (routing, switching, etc.)

- Working knowledge of load balancing technologies (F5)

- Strong experience optimizing operation through automation (e.g., Python, Ansible)

- Strong technical knowledge in a multi-vendor hardware environment such as Cisco, Arista, F5

- 4-6 years End User Domain

- Manage the lifecycle of end-user devices, including procurement, deployment, and retirement.

- Develop and maintain end-user support documentation.

- Implement and manage Microsoft Autopilot for device provisioning and deployment.

- Proficient in managing end-user devices and software, including Microsoft Surface, Lenovo, HP, and Dell.

- Strong documentation and process improvement skills.

- Experience with Nexthink DEX software and its application in enhancing end-user computing environments.

- Proficiency in Windows OS and Microsoft Autopilot.

- 4-6 years ServiceNow/CMDB

- Deliver the CMDB practice and related processes for gathering, maintaining and disseminating asset information.

- Strong knowledge of ServiceNow CMDB and related components - Discovery, Asset Management, Data Certification, Desired State, Data Manager, and CSDM.

- Experience with multiple platforms – Operating Systems, Databases, Windows system administration, SAN/NAS storage, TCP/IP Networking and firewalls.

- Expert knowledge of Discovery schedules, experience with scripting languages JavaScript, PowerShell, or Python.

- Strong experience with reporting tools, including Performance Analytics.

- Strong problem-solving skills and attention to detail.

- Good communication and collaboration skills.

- Proficiency using development tools and software.

- Highly motivated, self-learner, and technically inquisitive.

- Excellent written and verbal communication skills

- Professional certifications in relevant IT areas.

- Experience in a similar industry or sector.

- Preferred Additional Qualifications for Position

Physical Demands

- Standing - Occasionally

- Walking - Occasionally

- Sitting - Constantly

- Lifting - Rarely

- Carrying - Rarely

- Pushing - Rarely

- Pulling - Rarely

- Climbing - Rarely

- Balancing - Rarely

- Stooping - Rarely

- Kneeling - Rarely

- Crouching - Rarely

- Crawling - Rarely

- Reaching - Rarely

- Handling - Occasionally

- Grasping - Occasionally

- Feeling - Rarely

- Talking - Constantly

- Hearing - Constantly

- Repetitive Motions - Frequently

- Eye/Hand/Foot Coordination - Frequently

- The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

- E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish

- Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

$93,800.00 - $140,700.00

- The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

2025-10-01

Posting End Date (if applicable): Please note that the job posting will close on the day before the posting end date.