IT Support Supervisor

Description

To manage all aspects of user-facing technology in the organization by managing enterprise software and user accounts, developing and maintaining end user training, and providing end user support by managing and maintaining an effective help desk staff and structure.

Examples of Duties

Essential Duties

Typical Qualifications

Knowledge and Skill Requirements

Education and Experience: Requires an associate’s degree or two years of college coursework in IT related studies. And a minimum of four years’ experience managing IT client systems and at least one year in a leadership role, or equivalent combination of education and experience.

Supervision Received: Under direction where a definite objective is set up and the employee plans and arranges own work, referring only unusual cases to supervisor.

Planning: Considerable responsibility regarding assignments in planning time, method, manner, and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others.

Analytical Ability/Problem Solving: Activities require following various policies with multiple courses of actions as to the execution of tasks. High order of analytical, interpretative, and/or constructive thinking in varied situations.

Responsibility for Work of Others: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring, and training staff; planning, assigning, and directing work; performance reviews, rewarding and disciplining staff; addressing complaints and resolving problems. Supervises a small group of staff. Assigns and checks work; assists and instructs as required and performs same work as those supervised, or closely related work, a portion of the time. Content of the work supervised is of a technical nature but presents numerous situations to which policies and precedents must be interpreted and applied.

Contact/Human Relations

Public Contact: Regular contacts with the public where the contacts may be initiated by the employee. Involves both furnishing and obtaining information and may involve attempting to influence the decisions of those people contacted. Employees should always professionally represent OWASA.

Employee Contact: Contacts with other departments frequently with individuals throughout the organization; consulting on topics for collaboration or the need for approval of action to be taken.

Efforts

Physical Activities: The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.

Low physically demanding. While performing the functions of this job, the employee is frequently required to sit, talk, hear; and occasionally required to stand, walk, use hands to handle, or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities are required by this job include close vision, color vision; and ability to adjust focus.

Use of Machines, Equipment and/or Computers: Computer senior software programming, debug problem detection, database analyst ii, network development, and senior project manager. Desktops, laptops, printers, tape carriage, database software, office productivity tools.

Conditions: Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting.

Other

Employee Commitment: As the provider of water, wastewater, and reclaimed water services for the Carrboro/Chapel Hill community, the staff of OWASA play a crucial role in the protection of the health and safety of people living and working in OWASA’s service area. This role requires OWASA to always remain in operation.

Supplemental Information

Job Description Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change.