Sr. Analyst - IT Support

Job Summary

The Sr Analyst – IT Support, under the direction of the IT Director of Cloud Infrastructure and ITSM, will provide Endpoint and Infrastructure support both onshore and offshore. This position will respond on matters of standardization, security compliance, escalations, projects initiatives, and strategic goals.

Principal Duties and Responsibilities

- Troubleshoots, resolves, and performs root cause analysis of infrastructure and endpoint issues.

- Contributes to the development of hardware, software, and security technology standards.

- Coordinates the design, development, acquisition, implementation, and disposal of computer hardware, software, and communications.

- Works with Supply Chain on shipping and receiving hardware for new hires and projects.

- Provides assistance, guidance, and communications to other departments, offices, and rigs for changes in the endpoint and Cloud environment.

- Provides On-Call assistance for critical, technology-related issues.

- Monitors and maintains IT security standards for all client endpoints and servers.

- Ensures compliance with software licensing agreements and assist with renewal and maintenance.

- Develops annual technology goals and objectives, in collaboration with the IT Director.

- Assists with rig startups, moves, activations, decommissioning and cold stacks.

- Required to work offshore in rig environments up to 20 days per year.

Qualifications / Experience

- Bachelor’s degree in Computer Science or equivalent experience.

- CompTIA A+ preferred - Three plus (3+) years of professional experience in an IT Support role - Three plus (3+) years of experience working in an offshore/marine environment is preferred.

- Excellent written and verbal communication skills

Skills & Experience

- Advanced knowledge of personal computer hardware, Microsoft desktop operating systems and peripheral equipment such as printers, drivers, monitors, keyboards, and scanners.

- Advanced knowledge of Microsoft Active Directory, Azure, and Intune.

- Working knowledge of Microsoft Office products and configuration.

- Working knowledge of remote desktop access software such as RDP.

- Thorough knowledge of Local Area Network fundamentals.

- Basic knowledge of IP networking fundamentals including routing protocols, addressing, and name resolution (such as DHCP, and DNS).

- General understanding of software distribution systems such as Intune, SureMDM and SCCM.

- Basic project management skills for managing concurrent projects and meeting deadlines.

- Ability to independently, and in conjunction with other analysts, perform thorough problem analysis for hardware and software.

Behaviors

As part of our commitment to fostering a high-performance culture, employees are expected to align their actions and decisions with the principles outlined in our Behavioral Framework. This framework serves as the foundation for our organizational culture and guides our behaviors to drive better outcomes across the company. Employees are responsible for incorporating these behaviors into their daily actions, relationships, and decision-making to help manage expectations, strengthen relationships, and contribute to the overall success of the organization.

Our five behaviors that define our culture are:

Analyze & Plan – Being deliberate in understanding and describing the problem to solve and using information from a range of relevant sources to develop solutions that are effective and evidence-based.

Collaborate – Collaborating effectively, sharing ideas, and leveraging one another’s strengths based on trust, transparency, and empathy, creating an environment where everyone’s input is valued.

Communicate – Communicate clearly with all employees and stakeholders, ensuring active listening, understanding, and timely information sharing.

Learn, Grow & Adapt – Building organizational capability through our own learning and development while coaching others and supporting others to adapt, learn, and develop.

Deliver Results – Striving to deliver and exceed required results, identifying and overcoming obstacles, and taking responsibility for the outcome while respecting our values.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Valaris is an equal opportunity employer in all aspects of employment to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other non-job-related factors.

About Us

-At Valaris, our core purpose is to provide responsible solutions that deliver energy to the world. Our purpose is the driving force that defines us as a leading organization in our industry. Our diverse fleet of ultra-deepwater drillships, versatile semisubmersibles and modern shallow-water jackups is capable of meeting a wide spectrum of customers’ well program requirements. Our rig fleet is among the most technologically advanced in the industry and our well-trained crews perform at the highest levels in the most challenging offshore environments. With an unwavering focus on safety and dedicated employees, we provide innovative solutions and aim to deliver excellence in everything that we do.