IT Analyst l

This job was posted by https://joblink.maine.gov : For more information,

please see: https://joblink.maine.gov/jobs/1258958

Be a part of the team that is transforming the power industry of

northern and eastern Maine.

Versant Power is building on our 100-year history of delivering

efficient, safe and reliable electricity service to customers in

northern and eastern Maine. We never lose sight of safety, quality,

integrity and innovation.

We are committed to our dedicated people, who inspire us every day to

deliver something more powerful than power alone.

Position Overview

The IT Analyst I is an entry-level technical position responsible for

providing technology support, triage, configuration, testing and

maintenance for the specified applications or services to the designated

business owners within Versant Power.

Job Responsibilities

- Monitors and maintains all operational processing as prescribed by

the respective application business areas. Reports on anomalies and

works with intermediate and senior technicians to resolve problems.

- Supports the development and testing of new applications,

application changes, and upgrades associated with the specified

applications and related integration tools, as specified and

designed by the intermediate and senior level analysts.

- Provide secondary testing and documentation for proposed solutions

before moving to production.

- Aids internal customers by providing data analyses, problem

analysis, testing analysis and problem resolution.

- Research and recreate system issues submitted by internal customers

to determine cause of issue.

- Work with external vendors to resolve system issues as needed.

- Works with internal customers to modify and update business

processes as needed to support evolving business requirements.

- Work with internal customers to determine steps followed when issue

occurred.

- Work with internal customers to determine system or process

improvements.

- Create system use instructions for internal customers when new

features are added.

- Provide training for internal customers on new

features/functionality as needed.

- Assists in training new department members.

- Helps intermediate and senior level resources to learn new skills

and help cover support for other application systems.

- Supports, tests, configures and troubleshoots for Customer

Information Systems (CIS)

- Provides necessary backup to single points of failure in Production

Operations as assigned.

- Provides documentation to support the department's work plan as

assigned.

- Participates, as required, in additional duties as assigned.

- Assist with special projects as requested based on business or

system knowledge.

- Work with external vendors to resolve outstanding system issues.

- Assist in gathering external customer data to create mail merges.

- Complies with internal audit requirements, test policies and change

control processes.

- Works in accordance with the documented environmental procedures,

instructions, and specific responsibilities as defined in individual

procedures and instructions. Reports problems or deviations

associated with environmental issues and the Environmental

Management System (EMS) to the Environmental Department.