IT Business Systems Analyst Specialist

IT Business Systems Analyst Specialist

JOB SUMMARY:

This Business Analyst will support the Customer technology platform, specifically the Contact Center and MyAccount applications, for Southern Company Gas (GAS) applications used by GAS Distribution Operations for our state regulated Local Distribution Companies (LDC). This role will have primary responsibility for assessing systems and issues and making suggestions to meet business needs.

This position will collaborate with others to elicit requirements and develop implementation and project plans with stakeholders. Work to find how technology can be applied to solve organizational problems. Manage technical issues and work with developers to ensure requirements are met. Update and manage configurations and provide support for application software solutions, ensure functionality gap resolution is performed for both new software as well as enhancements to existing software. Leads the analysis and evaluation of application functionality, provides recommendations to increase the utilization of standard functionality to support business process. Assist in supporting investment planning and prioritization activities, analyzing and recommending courses of action to reduce IT costs, reduce organizational risk, and meet strategic objectives and functional requirements.

This position is reports to the Supervisor, IT (Contact Center, MYA).

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )

Education

Experience and Knowledge

SKILLS AND COMPETENCIES

Mentors and coaches less experienced teammates.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 11772

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services