IT Specialist - IT Specialist Senior

Job Title: IT Specialist - IT Specialist Senior

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

The official job title for this position will be IT Specialist I, II or Senior depending on relevant years of experience. This is a hybrid position located in Jackson, MS, Little Rock, AR, New Orleans, LA or The Woodlands, TX. Relocation assistance and sponsorship is not provided.

POSITION PURPOSE: This role provides support and advanced expertise of Operations Technology (OT) applications in a Critical Infrastructure Protection (CIP) environment. The primary responsibilities include day-to-day support for host modeling and display building for the Entergy Transmission & Distribution EMS SCADA Systems.

Primary Duties & Areas of Responsibility:

- Provide operational support, ensuring production systems and devices are online and available; this includes non-business hours on-call support

- Experience and/or familiarity with distribution automation and self-healing networks. This includes IP/DNP troubleshooting and network diagnostics that support a distribution automation infrastructure.

- GE EMS/SCADA expertise

- Alstom e-terrasource experience a plus

- SCADA - experience with RTU modeling and calculations

- Display building experience (WebFG)

- Design Host System configurations to support RTU installations and protocol definitions.

- Perform database analysis in response to data requests from Engineering and Capital Construction and Operations and Maintenance organizations.

- Verify system operation, database integrity, and data presentation effectiveness on a routine basis, responding to dispatcher requests for assistance, repairs, and improvements.

- Provide routine and emergency support for Host System operations systems and application software

- Design, create, and implement EMS/SCADA-related special projects

- Coordinate database modifications with all Operations Centers

- Respond to Service Now requests for support from TCC/DOC Operations

- Provide customer support and services for reported issues, service requests and inquiries

- Effectively communicate technical information, concepts, and ideas verbally and in writing

- Participate in the team 24 hour on-call rotation

Minimum Educational Background and Physical Requirements Required to perform Job:

- Bachelor’s Degree or Experience Equivalent; Master’s Degree preferred

Minimum Experience and Knowledge Required to perform job:

- IT Specialist I: 0-2 years of relevant experience

- IT Specialist II: 2+ years of relevant experience

- IT Specialist Sr: 4+ years of relevant experience

- Strong track record of relevant technology delivery

- Design, development and testing of real time systems applications and enhancements

- Database Administration – experience with development, testing, and operating databases

- Other position that would support the development and progression into this position would include the following: IT Specialist Sr, IT Consultant.

Critical Knowledge, Skills, Abilities:

- Ability to work in a fast pace and dynamic environment, including work outside of normal business hours

- Ability to support real-time systems

- Ability to support cyber security activities such as, system hardening, patch management, and configuration management

- Knowledge of security controls testing, security audits, and security assessments

- Ability to support of fraud and computer forensics research

Leadership Style/Characteristics:

- Highly motivated and ability to work without direct supervision

- Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)

- Very good written and oral communication skills

- Ability to act as a lead or technical expert

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Primary Location: Texas-The Woodlands Texas : The Woodlands || Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson

Job Function: Information Technology FLSA Status: Exempt Ind Relocation Option: No Relocation Offered Union description/code: NON BARGAINING UNIT Number of Openings: 1 Req ID: 121333 Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.