IT Service Delivery Manager

Every moment of every day, people all over the world rely on the infrastructure work provided by Quanta Services and Quanta Government Solutions. With its highly skilled and innovative workforce, Quanta is the largest specialty contractor in North America that powers modern life. Find your future with us by being a part of something bigger – leading the energy transition in building a better world for generations to come.

Imagine what you could do here. We encourage and inspire our people to embrace opportunities within our corporate office and 200 operating companies providing solutions for the utility, renewable energy, electric power, industrial, communications and government industries worldwide.

Quanta’s culture is about creating an environment where all employees can be themselves, are valued, and have an equal opportunity to succeed. When you join our team, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued.

COMPANY: Quanta Government Solutions

JOB TITLE: IT Service Delivery Manager

DEPARTMENT: IT

LOCATION: Houston, TX

REPORTS TO: Sr. Mgr. IT

CLASSIFICATION: Exempt

POSITION OVERVIEW:

As a platform company, QGS is responsible for providing IT services to our employees, affiliated operating companies, joint venture partners, and subcontractors. The IT Service Delivery Manager will participate in the development of and oversee the delivery of IT services to ensure they meet agreed-upon service levels, align with business objectives, and drive customer satisfaction. This role involves managing local staff as well as service provider relationships, optimizing internal processes, and fostering strong relationships with the business while ensuring operational efficiency and continuous improvement.

What You’ll Do:

What You’ll Bring:

Required Education and Experience

Preferred Education and Experience

Preferred Licenses/Certifications

SUPERVISORY RESPONSIBILITIES:

•

Yes

TRAVEL REQUIREMENTS:

Travels: Yes

Percent of time: 20%

Overnight required: Yes

PHYSICAL DEMANDS:

If one-third of the time – “seldom” or “occasionally” If one-third to two-thirds of the time or more occasionally to frequently” If more than two-thirds of the time – “constantly”]

WORKING CONDITIONS:

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities my change or new ones may be assigned at any time with or without notice.

ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT AND WILL NOT BE DISCRIMINATED AGAINST ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN OR ANCESTRY, SEX (INCLUDING GENDER, PREGNANCY, SEXUAL ORIENTATION, AND/OR GENDER IDENTITY), AGE, DISABILITY, GENETIC INFORMATION, VETERAN STATUS, AND/OR ANY OTHER BASIS PROTECTED BY APPLICABLE FEDERAL, STATE OR LOCAL LAW.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY AND PROTECTED VETERAN STATUS.

WE PROHIBIT ALL TYPES OF DISCRIMINATION AND ARE COMMITTED TO PROVIDING ACCESS AND EQUAL OPPORTUNITY FOR INDIVIDUALS WITH DISABILITIES. FOR ADDITIONAL INFORMATION OR IF REASONABLE ACCOMMODATION IS NEEDED TO PARTICIPATE IN THE JOB APPLICATION, INTERVIEW, OR HIRING PROCESSES OR TO PERFORM THE ESSENTIAL FUNCTIONS OF A POSITION, PLEASE CONTACT OSCAR RODRIGUEZ AT ORODRIGUEZ@QUANTAGS.COM

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.