IT Regional Coordinator, North America

Position Overview

As part of its development, Artemyn seeks an IT Global coordinator, a key role in the strategic and operational management of IT projects.

As a strategic support to the IT VP, the IT global coordinator will oversee the overall progress of IT projects, ensuring alignment with objectives. This position requires a holistic vision and direct involvement in areas such as security, infrastructure, networks, BI and applications. The IT global coordinator plays a pivotal role in project coordination, consolidating strategic information, and advising the IT VP on risks and potential impacts. This position requires strong autonomy, excellent analytical skills, and effective communication abilities.

About the Role:

We're looking for a highly motivated and experienced IT Regional Coordinator

to oversee and coordinate all IT activities across our North American operations. This critical role will be the central point of contact for IT support and infrastructure initiatives in the region, ensuring our systems run smoothly, securely, and efficiently to empower our local teams.

If you're a hands-on IT professional with a strong understanding of both technical support and infrastructure management, and you thrive in a dynamic, collaborative environment, we encourage you to apply.

Key Responsibilities:

Act as the primary IT liaison for all North American sites, coordinating with local teams, global IT, and external vendors.

Manage and optimize IT support operations, ensuring timely resolution of user issues, adherence to SLAs, and high user satisfaction. This includes coordinating helpdesk activities and local IT resources.

Oversee the maintenance, monitoring, and local implementation of IT infrastructure, including networks, servers, workstations, and peripherals across North American sites.

Assist in the planning, coordination, and execution of global IT projects within the North American region, ensuring successful deployment and user adoption. This includes managing local project timelines, resources, and communication.

Coordinate with third-party IT service providers and vendors for local support, hardware, software, and infrastructure needs.

Ensure adherence to global IT security policies and procedures, assisting with local audits and promoting best practices for data protection and system integrity.

Maintain an accurate inventory of IT assets within the region, managing their lifecycle from procurement to disposal.

Provide input and support for regional IT budgeting and cost management activities.

Act as the bridge between global IT initiatives and regional requirements, communicating updates, changes, and policies effectively to local stakeholders.

Qualifications:

Specific Tools/Technologies:

ERP (SAP), OKTA, AD, Google workspace, ITSM (BMC)

What We Offer:

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands and fingers, stoop, and bend. The employee must occasionally lift and/or move up to 10 pounds.

ARTEMYN is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.