Black Hills Corporation

IT Quality Engineering Manager

Rapid City, SD

$113,650-$187,700

About This Job

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

We are seeking a highly skilled and motivated IT Application Manager to lead our team of quality engineers. This pivotal role involves overseeing the entire quality assurance process, ensuring that our applications meet the highest standards of performance, reliability, and user satisfaction. The IT Application Manager will be responsible for guiding the team through requirements gathering, documentation, test planning, and execution of quality assurance testing. By fostering a collaborative environment, the manager will work closely with cross-functional teams, including developers, product managers, and stakeholders, to ensure seamless integration and delivery of applications. The ideal candidate will possess a strong understanding of software development life cycle (SDLC) and QA methodologies and will continuously strive to improve QA processes and methodologies to enhance efficiency and effectiveness. This role requires excellent problem-solving skills, attention to detail, and effective communication and interpersonal skills to collaborate with diverse teams. Staying up to date with industry trends and best practices in quality assurance and application management is essential for success in this position.

Pay Range: $113,650 - $187,700 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Director of Enterprise Business Applications

Location: Rapid City, South Dakota

Relocation Assistance: Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.

Essential Functions:

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Lead and manage a team of quality engineers, providing guidance, mentorship, and performance evaluations to foster a high-performing team.

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Oversee the requirements gathering process, ensuring that all business and technical requirements are accurately documented and understood. Ensure the team is completing this process in a timely and consistent manner.

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Oversee the development and implementation of comprehensive test plans and test scripts to validate application functionality, performance, and reliability. Implement solutions to ensure test plans, scripts, and evidence are completed in a consistent manner across teams and products.

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Continuously improve QA processes and methodologies to enhance efficiency, effectiveness, and overall quality of applications. Prepare and present regular reports on QA activities, progress, and outcomes to senior management and stakeholders.

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Coordinate and execute quality assurance testing, identifying and resolving any issues or defects in a timely manner.

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Lead the process for establishing a consistent and efficient intake of work requests, ensuring that all incoming tasks are thoroughly reviewed and documented. Analyze and evaluate the intake to identify and prioritize the most valuable and impactful items for the organization, aligning them with strategic goals and resource availability.

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Manage budgets and financials related to the quality engineering team, ensuring efficient allocation of resources and adherence to budgetary constraints. Assist the Director of IT Enterprise Applications in preparing and managing the IT Enterprise Applications budget, forecasting costs, tracking expenses, and looking for ways to optimize costs.

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Collaborate with cross-functional teams, including developers, product managers, and stakeholders, to ensure seamless integration and delivery of applications.

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Stay up-to-date with industry trends, best practices, and emerging technologies in quality assurance and application management.

Additional Responsibilities:

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Ability and willingness to lead IT initiatives across IT departments such as IT Maintenance Windows, Disaster Recovery Exercises, and Outage Situation Management.

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Assigns work to team members, monitors performance, and conducts performance appraisals.

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Develop a 5-year plan and budget to achieve integration of systems, consistency and availability of platforms to effectively and efficiently support the organizations strategic goals.

What Is Required:

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Bachelor's Degree in Computer Science, Information Technology, related field, or equivalent experience.

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Minimum of 5 years of experience leading teams, projects, or delivering value through technology systems and projects.

What Is Desired:

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Demonstrated ability to lead and make well informed decisions with little or no guidance and accountable for all decisions and actions.

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Strong project management skills, with the ability to lead projects from start to finish.

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Demonstrated understanding of process improvement tools, financial/accounting processes, compliance issues and processes, and development of financial and IT metrics.

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Establish and maintain effective relationships with direct and indirect reports within the IT department.

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Understanding the phases of SDLC and how quality assurance fits into each phase.

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Ability to communicate effectively with technical and non-technical stakeholders at all levels of the organization.

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Ability to work well under pressure and manage multiple priorities simultaneously.

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Ability to stand up and develop teams while enabling new capabilities for the team and organization.

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Strong communication skills allowing effective partnership with business partners to develop technology solutions that resolve complex business problems.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.

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