IT Lab Technician-Asset

Major Entertainment Company – Lab Technician

Location:

Los Gatos, CA – Onsite, 5 days/week

Type:

12 months Contract (potential conversion)

Lab Technician - Level 3

Location : Los Gatos, CA

As a Lab Technician, you will be hands-on from day one, supporting our internal partners in

being the first responder for device fulfillment requests and collecting data on devices for our

asset management system. You will also support our external partners with the delivery of our

company's hardware that enables testing. By helping manage both the testing spaces

and the assets within those spaces, you will gain practical working experience with streaming

media devices, asset management software, device procurement and so much more. There is

ample opportunity to become more technical as well, and it's something that we encourage

and foster through growth at the company.

What you will do

● Respond promptly to device requests, managing tasks such as coordinating

international shipments and retrieving devices from warehouse inventory for

engineers, while maintaining clear and consistent communication with requesters

throughout the entire process.

● Device management and organization of over 12,000 devices throughout the

campus, buildings, and our warehouse.

Build and maintain custom test lab hardware to meet requested specifications and

special projects for engineering workspaces.

● Collaborate with stakeholders to design, set up, and manage demo environments,

including selecting appropriate devices, assembling setups, and efficiently breaking

down and returning assets to inventory after use.

● Process end-of-life (EOL) hardware and assets, facilitating RMA returns with partners

or arranging compliant disposal in accordance with partner agreements.

● Assembly of hardware electronic test appliances.

● Refinement of the inventory life-cycle, defining criteria on device lifecycle.

● Configure and prepare devices for certification or demonstration.

What you need to have

● A problem-solving attitude that can work with minimal guidance and oversight.

● Highly value your stakeholders and have a customer service mindset.

● Customer service experience working directly with internal and external customers.

● Experience and comfort working with networking and audio/video devices.

● Experience using and knowing basic hand tools (channel locks, crescent wrench, Allen

wrench/driver, Philips driver, flat head screwdriver, etc.)

● Experience doing data entry and using website tools to complete tasks.

● Organizational mindset - creating order from chaos for managing our inventory.

● Experience with inventory planning and logistics.

Confidence in configuring electronics - Smart TVs, Set Top Boxes, mobile devices.

● The ability to lift up to 50 lbs of equipment.

● Comfortable driving a large van and safely securing devices to prevent damage.

● Basic network/audio & video troubleshooting and installation skills.

● Critical thinker and problem solver - We want candidates who always think of ways to

improve a current process, both short term and long term, and will start projects

without being told.

● Able to work through ambiguity and make informed decisions with the information at

hand, even if it isn't the whole picture; a problem solver / decision maker.

- ● Bonus: Experience working in data centers or high availability environments