IT Technician

The Support Technician supports the day-to-day technology needs of the organization with a focus on configuring and deploying end-user devices such as laptops and iPads. This role is ideal for a student or early-career professional looking to gain hands-on experience in IT operations, device management, and technical support.

Under the supervision of IT staff, the Support Technician will assist with setting up new devices, applying standard configurations, troubleshooting basic hardware and software issues, and supporting end users as needed. This is a valuable opportunity to gain exposure to enterprise IT systems in a professional and supportive environment.

Responsibilities:

- Configure and deploy laptops and iPads according to company standards

- Install operating systems, software applications, updates, and security patches

- Assist with basic troubleshooting of hardware, operating systems, and common business applications

- Support imaging, user setup, and mobile device management (e.g., Microsoft Intune)

- Organize and maintain IT equipment inventory and documentation

- Respond to internal service requests and escalate issues as needed

- Assist IT team members with larger projects and initiatives as assigned

- Maintain a clean, organized, and secure work environment for device staging and repairs

- Provide professional, courteous support to end users across departments

Requirements:

- Currently pursuing a degree or certification in Information Technology, Computer Science, or a related field

- Familiarity with Windows and iOS operating systems

- Basic understanding of networking and software installation

- Strong attention to detail and organizational skills

- Excellent verbal and written communication skills

- Willingness to learn, take initiative, and work collaboratively

- Ability to handle confidential information with professionalism and discretion

Competencies:

- Technical Aptitude

- Communication Skills

- Customer Service Orientation

- Organization & Time Management

- Problem Solving

- Willingness to Learn

- Attention to Detail

- Teamwork & Collaboration

Work Conditions:

- On-site position requiring regular physical presence at the office or IT workspace

- Ability to lift and carry IT equipment (e.g., laptops, iPads, small peripherals)

- Extended periods of sitting or standing while configuring devices

- Use of hand tools and computer equipment for installations and repairs

Job Type: Part-time

Expected hours: 20 per week

Work Location: In person