Motiva Enterprises LLC

IT Infrastructure Delivery Manager

LocationHouston, TX
Job Typefull_time

About This Job

At Motiva, our employees' energy, passion, and dedication to excellence are what make us who we are and what allows us to generate energy that makes a house a home, gets us from point A to point B, and enables our health and wellbeing. We invest in every aspect of our employees' lives because, at Motiva, our people matter.

Headquartered in Houston, Texas, Motiva refines, distributes and markets petroleum products throughout the Americas. The company's Port Arthur Manufacturing Complex in Port Arthur, TX, is comprised of North America's largest refinery with a total throughput of 720,000 barrels per day, the world's second largest base oil plant, and an integrated chemical plant. Under exclusive long-term brand licenses with Shell and Phillips 66 (for the 76® brand), Motiva's commercial operations supply more than 12 billion gallons of fuel to customers annually. Motiva is wholly owned by Aramco, one of the world's largest integrated energy and chemicals companies.

Position Overview:

The

IT Infrastructure Delivery Manager

is responsible for leading the successful delivery of IT infrastructure projects and services. This includes managing the planning, execution, and completion of infrastructure initiatives to ensure they meet the organization's goals and client expectations. The role will oversee and support various infrastructure teams, ensuring they meet defined KPIs and performance standards. It will also collaborate closely with other IT organizations and key stakeholders to ensure seamless delivery of initiatives across the business. This role will report to the Director of IT Infrastructure.

This is an in-office role based at our Corporate Headquarters in Downtown Houston, TX.

Responsibilities:

Manage complex IT infrastructure projects, including planning, execution, monitoring, and closure
Oversee the company's IT infrastructure, including servers, networks, and storage systems
Monitor and enforce service level agreements (SLAs) to ensure consistent service quality and customer satisfaction
Track key performance indicators (KPIs) related to service delivery, identify areas for improvement, and provide regular performance reports to stakeholders
Maintain strong relationships with stakeholders and vendors, ensuring expectations are met while proactively resolving issues and driving business engagement
Identify and implement opportunities for improvement in IT service delivery; promote knowledge sharing and continuous process improvement
Collaborate with the Cloud Operations team to ensure alignment with overall organizational goals

Experience and Qualifications:

Required Education and Experience:

Bachelor's degree in Information Technology, Computer Science, or a related field. Pertinent experience at the professional level may be substituted for the education requirement on a year-for-year basis
10+ years of experience in Infrastructure Operations with at least 4 years of that experience in Cloud Operations
7+ years in a managerial or team lead role
Strong understanding of network infrastructure and data center operations
Excellent project management skills
Exceptional customer service orientation
Strong communication and leadership abilities


Preferred Education and Experience:

Experience in IT Service Management (ITSM), including process development, is a plus

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