IT Desktop Support Analyst I / II

Desktop Support Analyst I

Department: Information Technology

Reports To: Director of Information Technology

FLSA Status: Non-Exempt (Hourly)

Job Summary

Under limited supervision, provides accurate and efficient technical support, installation, implementation, maintenance and training service to users. Maintains IT related systems, including computer workstations, fax/phone systems, printers, networking & data communications, and other related software. Responds to emergency IT situations during off-hours as required. Provides Tier 1 support to the organization.

Essential Job Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Duties Include But Are Not Limited To

Minimum Qualifications

Desktop Support Analyst I: A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis. Certifications Required: CompTIA A+ or CompTIA Network+. Must possess and maintain a valid SC driver's license.

Desktop Support Analyst II: A bachelor's degree and experience in automation system design, installation, operation, or repair. Related experience may be substituted for the bachelor's degree on a year-for-year basis. Certifications Required: Microsoft 365 Certified: Endpoint Administrator Associate. Must possess and maintain a valid SC driver's license.

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