IT Customer Support Professional - Asset Management

At Devon, we will offer you a career full of energy and unmatched opportunities to solve today’s greatest challenges. Innovation, creative problem-solving and positive change happen when people step out of their comfort zone and think differently. Our values, workplace practices, wellness programs, benefits and compensation are aimed at helping employees manage their unique personal life and care for their families so they can focus on contributing to the fullest.

The IT Staff Customer Support, working under general supervision, is responsible for overseeing the lifecycle of IT assets, reviewing IT support requests, collaborating with higher-level teams for complex issues, establishing standard operating procedures, and contributing to efficient inventory and compliance management. The role maintains accurate asset inventories, ensures compliance with licensing and regulatory requirements, and supports audits as needed. The role contributes to the development and enforcement of asset management policies and IT support procedures, fostering consistent and efficient issue resolution aligned with best practices. The role oversees the documentation of technical issues and asset transactions, promoting a proactive approach to addressing challenges and ensuring continuous improvement in the IT support and asset management framework.

Education

Experience

Certifications

Competencies

Skills

Physical Requirements

Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

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