Customer Support Specialist - Material Management

Title: Customer Support Specialist – Customer Operations

Location: Erie, PA

Job Description:

The Customer Operations Center provides exceptional customer service in the Rail Transportation Industry and is the primary contact for operators of Locomotives. The operational goal of this group is to provide support for logistics and fulfilment of supply chain and reverse supply chain deliverables, up to and including repair services and support of advanced digital technology.

All Customer Support Specialists are expected to answer questions about products, contracts, inventory availability, and general orders, with an expectation to be proficient in all support center activities to maintain customer satisfaction in a demanding and changing time sensitive environment.

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