IT Co-Op Student

Job Objective

Provides technical support to assist the Information Technology Department in the delivery of various IT services for all company employees.

- Responsible for diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.

- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.

- Install and support PC, laptop, tablet and mobile hardware and software, as instructed.

- Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.

- Participate in hardware and software reviews and recommend purchases.

- Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.

- Performs other IT projects as assigned.

- Adheres to established work schedule, attendance standards and is punctual to work and meetings.

- Maintains employee confidence and protects company assets, including intellectual property, by keeping information confidential.

- Contributes to team effort by accomplishing related results, as needed.

- Adheres to the company’s values – integrity, ownership, urgency, alignment and innovation.

- Supports company vision and mission.

- Adheres to established work schedule, attendance standards and is punctual to work and meetings.

Other Job Responsibilities

- Assists with overflow work

- Maintains employee confidence and protects operations, by keeping information confidential.

- Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.

- Other duties as assigned by management.

Qualifications

- Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.

- Ability to complete multiple, diverse tasks of differing priorities without close supervision.

- Excellent written and verbal communications skills

- Excellent organizational skills

- Proficiency in the use and application of the following software:

- Required: Microsoft Office (Word, Outlook, Excel and PowerPoint)

Education Requirements

- Required: Pursuing a Bachelor’s Degree from an accredited four-year university or college with a degree in computer science, information systems, or a closely related field.