IT Business Analyst I

Why Valvoline Global Operations?

At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

How You’ll Make an Impact

The IT Business Analyst I, Salesforce will serve as an IT liaison to the business and is responsible for assisting with the gathering, organization, documentation, review, analysis, and evaluation of business requirements and user needs for the Valvoline Salesforce.com platform and solutions. The role is responsible for the day-to-day support and progress of simple and small Salesforce projects by functioning as the intermediary between the business stakeholders, IT and 3rd party vendors using a deep understanding of business processes and Salesforce technology to ensure desired business objectives and outcomes are achieved. This role collaborates with other Salesforce team members to provide key insights into the design and implementation of solutions. This role is also responsible for ensuring the efficient configuration, development and deployment of solutions occur.

Responsibilities Include

1. Ensure daily operations remain stable by providing Tier 3 technical support for the Valvoline Salesforce.com platform and solutions by working directly with users to identify, research, troubleshoot and resolve issues, which may require interaction with other internal IT teams, managed service provider(s) and vendors to resolve. This includes monitoring Service Now queue for assigned incidents and ensuring they are addressed per defined service level agreements.

2. Collaborate with business partners across Sales, Marketing, Operations, and the ecosystem of technology that we use and support to assist in the elicitation, definition and management of business and functional requirements into shareable, actionable, standardized formats. Drive requirements gathering, documentation, change requests, and requirements traceability for simple subject areas with clearly-defined boundaries. Translate end-to-end business processes into concise, concrete requirements and test cases.

3. Work closely with cross-functional stakeholders to execute and deliver small, OpEx and CapEx Salesforce projects and initiatives. . Monitor and review project progress and timelines, adjusting schedules and plans as needed. Identify and resolve issues to ensure project success. Maintain and coordinate communication on status with stakeholders throughout the project. Help with the planning and preparation for Go-Live and post Go-Live support.

4. Support testing cycles (UAT, regression, system) and/or Training/Training Materials.

5. Undertake analytical activities of end-to-end business processes and existing Salesforce solutions to deliver analysis outputs, in accordance with customer needs and conforming to established Salesforce standards. Facilitate solutions and advocate on behalf of business stakeholders to ensure that proposed solutions meet the business requirements and provide a positive user experience. Complete all process mapping. Develop, document, and maintain a thorough repository and understanding of business rules and process flows.

6. Assist with configuration and implementation of Salesforce projects and initiatives. Validate release information and help coordinate deployments for the Salesforce team.

7. Map functional requirements to Salesforce.com features and functionality. Work with Admins, Architects and Developers to help translate functional requirements into technical design requirements.

8. Help guide business to improve business processes and efficiency in Salesforce. Identify potential issues and advise on solutions before they become a problem. Investigate operational needs and problems, and opportunities, contributing to the recommendation of technology-enabled improvements/redesign in automated and non-automated components of new or changed Salesforce solutions and processes. Direct what metrics should be tracked and regularly evaluated, and use that information to make actionable recommendations.

9. Follow Corporate and IT policies and procedures. Work with IT security to align with all best practices, compliance with industry standards/applicable certifications and provide quality and efficient end-to-end solution for implementing and governing security related to profiles, permissions sets, roles, sharing settings and logic access policies.

Communication:

What You’ll Need

What Will Set You Apart

Communication

Strong communication, both verbal and written.

Ability to effectively explain technical issues to a non-technical audience.

Organization

Self-starter with the ability to work independently under moderate supervision

Ability to manage workload with minimal supervision, including time management and prioritizing accuracy of deliverables.

Team player with strong interpersonal skills

Ability to make decisions and take responsibility for work.

Ability to take initiative and guide/influence business in a confident manner.

Has a big picture mindset to act tactically but think strategically

Exposure to global operations and downstream business impacts a plus

Writing

Entry level writing skills.

Able to produce high quality, detailed and thorough analysis documentation in order to present information effectively and clearly to stakeholders

Working knowledge of lucid charts or similar process documentation software

Project Management

Strong project management and organization skills to keep projects on track and moving toward the end business goal

Basic project management skills.

Be part of the project team; workload will be small projects.

Familiarity with Software Development / Project Management methodologies (Agile, Scrum, Waterfall, etc).

Working knowledge of smart sheets or other project management software

Experienced with Business Requirements planning, gathering, and documentation in the software development lifecycle

Problem Solving/Troubleshooting

Demonstrates an analytical and systematic approach to issue resolution.

Ability to learn quickly and think creatively

Well-developed analytical, troubleshooting, and decision-making skills.

Attention to Detail

Has innate problem solving, attention to detail, and analytical skills

Salesforce

Basic Knowledge of implementation and configuration of enterprise systems such as CRM or ERP

Basic grasp of Salesforce essentials e.g. products, opportunities, leads, reporting, security/sharing, automation (workflow rules, process builder), and importing data (typically from spreadsheets).

Demonstrates the ability to perform Salesforce.com administration / configuration / data migration duties as directed.

Limited experience with Salesforce.com configuration and custom development.

Hands-on experience with Salesforce products.

Experience with and understanding of the Salesforce platform, including its capabilities and limitations

Demonstrated knowledge of Salesforce capabilities/potential to provide solutions to business problems

Solid functional and/or industry knowledge, as well as Salesforce products such as Sales Cloud, Service Cloud and Marketing Cloud.

Ability to keep up with Salesforce platform changes

Business Analysis

Ability to assist in process documentation and requirements gathering.

Basic requirements and design documentation skills are a must.

Capable of effectively communicating the functional requirements to technical stakeholders as well as to non-technical stakeholders.

Experience with business analysis methods, tools and techniques.

Experience with requirements definition and management policies, standards and guidelines.

Experience documenting processes and translating to high level technical requirements.

Experienced with Business Requirements planning, gathering, and documentation in the software development lifecycle

Demonstrates deep subject matter expertise in the jobs of the business users in scope

Business Process

Understanding of business processes

Experienced and knowledgeable about general Business Processes

Ability to configure in support of business processes

Data Validation

Data Management

System Administration

System & Network Configuration

Financial Modeling

Scripting Languages SQL, Python

Knowledge of DevOps methodology.

Here are the soft skills a BA should have:

Needs analysis

Eliciting requirements

Business case definition

Requirements writing

Requirements review

Flow and process diagramming

Wireframing

Business data analytics

Problem solving

A BA should also have at least a basic understanding of these Salesforce technical skills:

AppExchange

Automation

Collaboration

Data management

Reports and dashboards

CRM

Platform

Sales and marketing

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

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Email: Valvolineglobalcareers@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 1419