IT Administrator, Network

Job Description

We are seeking a highly skilled and experienced Network Administrator to support our enterprise network operations. This role is essential to delivering secure, reliable, and scalable connectivity across both cloud and on-premises environments. The ideal candidate will demonstrate deep expertise in advanced networking technologies, security frameworks, and cloud platforms, with a strong emphasis on proactive monitoring and continuous performance optimization.

Responsibilities

Health and Safety:

- Maintain a safe, secure, and efficient working environment by adhering to organizational health and safety policies and exercising sound judgment in daily operations.

- Proactively identify and report unsafe conditions, hazards, or incidents, and take appropriate action to mitigate risks in accordance with company standards and regulatory requirements.

Strategy & Planning

Working in collaboration with executive leadership, you will assess both immediate and long-term network capacity requirements. This includes documenting all network configurations, topology, and operational processes. To ensure network integrity, you will develop and uphold policies, procedures, and training programs for administration, usage, and disaster recovery. Ultimately, you will maintain a continuous focus on network security to proactively minimize vulnerabilities and mitigate organizational risk.

Core Responsibilities

- WAN Infrastructure Administration

- Design and implement enhancements for the company's Wide Area Network (WAN), including all associated servers, routers, hubs, switches, UPSs, firewalls, and telephony solutions.

- Stay current on network industry developments by researching new products, services, protocols, and standards.

- Manage the procurement, licensing, and upgrades for all new and existing network hardware and software.

- Negotiate with vendors and contractors to secure essential network products and services, working closely with the Manager of Global IT.

- Network Architecture & Management

- Design, configure, and maintain enterprise networks using Cisco/Palo Alto firewalls, Cisco/Juniper switching, and Azure networking components.

- Implement and optimize routing protocols, such as BGP and OSPF, across hybrid cloud environments.

- Support and maintain the Zscaler network architecture, ensuring optimal configuration and integration of Zscaler services within the enterprise environment.

- Manage Azure VNets, Network Security Groups (NSGs), and Azure Firewall policies to ensure secure cloud connectivity.

- Ensure the high availability and performance of cloud-based network services.

- Adhere to established service desk, incident management, and change management protocols, leveraging platforms such as ServiceNow for efficient workflow execution.

- Security & Monitoring

- Administer and monitor network security systems and policies.

- Deploy and manage Security Information and Event Management (SIEM) solutions, i.e. Microsoft Sentinel and Rapid7.

- Proactively Monitor and Analyze Zscaler traffic logs and policy performance to ensure strict adherence to organizational security standards, while guaranteeing a high-quality and seamless end-user experience.

- Collaborate with the Systems Administration team to identify and mitigate threats and vulnerabilities.

- Participate in vulnerability assessments and patch management initiatives to ensure network security and system currency.

- Monitor, analyze, and test network performance, delivering actionable insights through detailed statistics and reports.

- Voice & Communication Systems

- Provide support and maintenance for VoIP systems such as MS Teams Phone, ensuring seamless organizational communication.

- Documentation & Compliance

- Develop and maintain detailed documentation of all network configurations, operational procedures, and incident reports.

- Remain informed on laws, trends, and emerging technologies related to cloud infrastructure and enterprise IT.

- Ensure strict compliance with internal policies and external regulations. Working Conditions

- Hybrid work model, with a mandatory three days per week onsite at the Vaughn office.

- Operates primarily in a comfortable indoor office environment with standard ergonomic accommodations.

- May encounter frequent deadlines, multiple concurrent demands, and occasional interruptions or distractions.

- Overtime may be required to meet project milestones or respond to critical incidents.

- Participates in scheduled rotational shifts within a collaborative team structure to ensure 24/7 global support and project coverage.

Physical Demands

- Prolonged periods of sitting while working at a computer workstation, often involving extended screen time.

- Manual dexterity required to operate keyboards, mice, and other computer peripherals.

- Physically capable of participating in meetings, presentations, and training sessions, both in-person and virtually

Mental Demands

- Frequent exposure to high-pressure situations involving simultaneous demands for critical decisions and timely actions.

- Ability to adapt and perform effectively in a fast-paced, dynamic environment.

- Sustained mental focus required to manage multiple deadlines, maintain accuracy, and handle concurrent tasks.

- Potential disruption to personal schedules due to rotational shifts and global travel requirements.

Qualifications

Education Required:

- Bachelor’s degree or college diploma in Computer Science, Information Technology or a related field. Equivalent practical experience will also be considered.

- ITIL v4 Foundation training or certification.

- Certifications in network technologies such as Azure, Palo Alto, Cisco, and Juniper are considered a strong asset.

- Fluent in English, with excellent written and verbal communication skills.

Work Experience Required

- 4+ years of experience in enterprise network administration, with proven expertise in Palo Alto, Juniper, Cisco, and Azure networking technologies.

- Strong understanding of routing protocols including BGP and OSPF, as well as Azure NSG and Firewall configurations.

- Demonstrated expertise in managing Zscaler environments, including hands-on experience with deployment, advanced policy tuning, and complex troubleshooting.

- Solid grasp of network architecture, including LAN, WAN, WLAN, WWAN, and VPN design and implementation.

- Demonstrated expertise in network capacity planning, security principles, and industry-standard network management practices.

- Proficient in network switching, routing, firewalls and communication protocols, including VPN.

- Strong technical knowledge of network and server operating systems.

- Demonstrated analytical, troubleshooting, and communication skills.

- Knowledge of data privacy regulations, including GDPR.

- Hands-on experience with VoIP systems such as MS Teams Phone and SIEM platforms.

- Familiarity with cloud-based security platforms is considered an asset.

- Experienced in developing and maintaining comprehensive documentation for network configurations, operational procedures, and incident reports.

Personal Attributes

- Proven analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.

- Capable of effectively prioritizing and executing tasks in high-pressure, fast-paced environments.

- Exceptional attention to detail and commitment to accuracy.

- Excellent interpersonal and verbal communication skills, with the ability to collaborate across teams and departments.

- Team-oriented mindset with a strong sense of collaboration and accountability.

- Skilled in presenting technical concepts and solutions in clear, business-friendly language.

- Resourceful and proactive in researching software issues and evaluating new technologies.

- Strong customer service orientation with a commitment to delivering high-quality support and solutions.

- Highly self-motivated, organized, and driven to achieve results independently

Global travel as required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.