International Operations Specialist

Position Purpose

To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with appositive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base.

Tasks

- Seek opportunities and challenges in a manner that maximizes profit to PGL while reducing PGL customer supply chain cost

- Cooperating with PGL cross-functional teams to accomplish organizational objectives

- Facilitate day to day shipment activity

- Provide status updates to customers

- Responsible for processing all shipment/transportation activities for key customer accounts

- Provide instructions to external agents per SOP

- Process quoted shipments with operations specialists and agents

- Handle import shipments from origin pickup to delivery

- Follow up with agents on status of shipments

- Provide updates to customers

- Update info and accrue all costs in the operating system

- Adhere to established customer SOP

Work Activities

- Select shipment routes, based on nature of goods shipped, transit times, or security needs.

- Determine efficient and cost-effective methods of moving goods from one location to another.

- Reserve necessary space on ships, aircraft, trains, or trucks.

- Arrange delivery or storage of goods at destinations.

- Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies.

- Assist clients in obtaining insurance reimbursements.

- Calculate weight, volume, or cost of goods to be moved.

- Complete shipping documentation, such as including bills of lading, packing lists, dock receipts, and certificates of origin.

- Consolidate loads with a common destination to reduce costs to individual shippers.

- Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.

- Establishing and Maintaining Interpersonal Relationships

- Documenting/Recording Information

- Communicating with Supervisors, Peers, or Subordinates

- Communicating with Persons Outside Organization

- Updating and Using Relevant Knowledge

- Performing Administrative Activities

- Processing Information

- Getting Information

- Interacting With Computers

- read maps

- route freight shipments

- compile numerical or statistical data

- prepare reports

- use computers to enter, access or retrieve data

- observe loading of freight to ensure proper compliance with procedures

- obtain flight information from dispatcher

- maintain records, reports, or files

Qualifications

Education and Experience

Years of Experience: 3-5 Years of International Freight Forwarding experience

Education: Industry related degree and/or certification

Knowledge

Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking — Talking to others to convey information effectively.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management — Managing one's own time and the time of others.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Coordination — Adjusting actions in relation to others' actions.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Abilities

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Tools

- Desktop computers

- Facsimile machines

- Laptop computers

- Special purpose telephones

- Multi-line telephone systems

Technology

- Compliance software

- Electronic mail software

- Enterprise resource planning ERP software

- Manufacturing resource planning MRP software

- Customer resource management CRM software

- Logistics and supply chain software (CargoWise ediEnterprise)

- Spreadsheet software

- Microsoft Excel and other office applications