Intern, Work Plan Strategy

Company Overview

We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:

- Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.

- Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone’s input is welcomed.

- Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.

Summary

Spire is seeking a Workload Planning Analyst to work in our St. Louis, MO business support group. This position will assist the Manager, Workload Planning in planning and assigning future dated work utilizing technologies to ensure manpower is appropriate and proper work leveling and routing occur so that customer related requests, compliance targets, and new business tasks are completed in a timely manner and that routing is properly managed with available manpower.

Duties and Responsibilities

- Perform duties as assigned by Work Planning Managers or Team Leads/ Specialists.

- Assign, analyze, and report daily/weekly/monthly/yearly assignments of all work performed at the Spire utility business.

- Utilize the Work Scheduling and Enterprise Asset Management systems

- Understand and utilize reporting dashboards and reports in Excel, Oracle Business Intelligence, and Tableau

- Leverage large data sets to identify and analyze business use cases

- Work with other areas of Field Operations, IT, and Operations Support to identify, improve, and implement best practices and process improvements

- Perform root cause analysis for changing business conditions such as missed appointments, workforce capacity, and average job duration and communicate those findings to the Manager, Administrator, and Senior Scheduler

- Proactively assess future business conditions and adjust workload as necessary to support changing company initiatives

- All other duties as assigned

Essential Characteristics

- Critical thinking, problem solving & analysis, planning, business acumen, quality, detail-oriented, adaptability

- Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others

- Interest in learning business functions and processes beyond area of expertise; drawing connections to the bigger picture

- Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people

- Ability to work independently while keeping management up to date on daily events

- Ability to work as part of a team and display a positive attitude for this dynamic environment

- Ability to work in a fast-paced environment while juggling multiple priorities

Supervisory Responsibilities

- None

Required Education (certifications, licenses)

- Currently working towards Bachelor’s degree in an analytical field (ie. Engineering, Business, Finance, Data Analytics, IT) required

- Must be an undergraduate rising junior, senior or graduate level student.

- Must be able to work 35- 40 hours per week throughout the summer internship.

- Must have a cumulative 3.0 GPA.

- Microsoft Office proficiency required with most positions.

- Must participate in All Inclusive Onboarding and Project Poster Symposium

Required knowledge, skill and abilities

- Experience in collecting and analyzing data, process improvement, and relationship building is preferred

- Aptitude to identify, learn and apply new business processes

- Ability to analyze complex data sets from multiple systems to aid decision making

- Extensive knowledge of Microsoft Office applications with advanced knowledge of Excel and PowerPoint preferred

- Basic knowledge of data analytics/visualization (Tableau) is valued

- Basic knowledge of lean, process improvement, six sigma, and process flows, is valued

- Basic knowledge of Click, Customer Care and Billing by Oracle, and Maximo, is valued

Physical demands, environment and schedule

- Normal Work Environment.

- Some field visits will be required from time to time.

- Normal work schedule Monday through Friday.

Posting Requirements