Inside Sales Representative

Overview:

Triple-S Steel is a family-owned business that has grown into one of the largest suppliers of structural steel products in the country. With a commitment to excellence, innovation, and strong core values, we pride ourselves on creating a culture where team members are empowered to make a difference and grow professionally.

We are seeking a motivated and customer-focused Inside Sales Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for assisting customers with their projects, managing transactions, and ensuring a positive experience. Your ability to communicate effectively and demonstrate product knowledge will be essential in driving sales and enhancing customer satisfaction.

Candidates with prior experience in construction materials, industrial supply, heavy equipment or metals industry counter/inside sales or customer service are encouraged to apply.

Our company offers great benefits, from tuition reimbursement to training and development opportunities. We also offer medical, dental, vision, FSA, HSA, commuter, long-term disability and group life insurance programs. Come join our team!

Responsibilities:

- Maintaining and expanding customer database.

- Attending sales group meetings.

- Capturing of accurate and complete information in customer relationship management.

- Quoting and handling order execution from acceptance to completion.

- Coordinating between customer and traffic dispatcher to insure on-time delivery of material.

- Communicating with customers in regards to current relative market information and capturing relative feedback.

- Obtain and provide feedback on Competitor pricing/equipment to Management

- Establish creditable relationships with new customers and maintain ongoing relationships with existing customer base

- Manage a database of potential customers and contact them on a regular base for new opportunities

- Team with Outside Sales Rep to build a pipeline of opportunities and close sales

- Make Outbound Sales calls to prospect new customers provided by OSR/Mgt.

- Note suggestions or complaints and communicate to the Quality/Operations group.

- Utilize CRM Software to keep track of important customer ‘touches’.

- Support the Quality System of the Company.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

- Associate’s degree from an accredited institution or equivalent work experience in Inside Sales.

- Able to multi task in a fast paced environment.

- Proficient level of computer skills in typing, number key, Word, Excel and Outlook.

- Able to work in a team environment.

- Exceptional communication skills.

- Problem solving and creative thinking.