Inside Sales Representative

Job Summary

The Inside Sales Rep skillfully and assertively markets the company's services and products to his or her branch's assigned sales territory through excellent telephone sales and communication skills.

Job Functions

Accepts incoming customer calls and provides outstanding customer service by selling products and services

Gathers data and actively listens to prospective and existing clients by using consultative methods to fully understand their business, uncover their problems, and identify impact areas

Creates and delivers complex, customized solutions that provide value to clients' bottom line

Becomes a subject expert and acquires industry intelligence by researching trends and best practices, reads business publications, seeks out learningdevelopment opportunities and utilizes internal training resources

Maintains effective business rapport with vendors in order to facilitate proficient distribution relationships

Drives revenue by effectively addressing the client's business needs, offering appropriate value proposition solutions, creating urgency, and closing accounts over the phone

Manages current customer relationships through consistent follow-up

Prospect calls to create new customer relationships

Supports Outside Sales Staff efforts

Works closely with Purchasing on material availability and lead time

Works closely with ShippingReceiving to ensure product receipt and facilitate results

Attends periodic sales training where applicable

Updates customer records when necessary

Investigates and resolves customer service issues

Project Management

Assists with Inventory Control on a regular basis

Requirements / Experience

2+ years inside sales experience

Operating standard office equipment including MS Office applications, copy machine, fax machine, and scanner

OilGas industry knowledge strongly preferred

Planning and managing projects

Excellent customer service

Ability to initiate, establish, and nurture meaningful business relationships over the phone

Vendor relationships

Knowledge of production processes, quality controls, and costs

Meeting deadlines and schedule restraints

Dealing with frequent interruptions and changing priorities

Developing effective working relationships with peers so as to work as a team

Other Information

The Inside Sales Rep may be located at each branch and reports to the General Manager. Hours are 8 AM to 5 PM, with OT as needed. Physical demands are minimal to moderate and typically require the following: 80% sitting, 10% walking and 10% standing. Lifting of supplies and material, carrying, pushing, and/or pulling is required.

None to Minimal travel required.

FLSA Standard

Exempt

Training

Inside Sales training is to be carried out at any branch location necessary. The General Manager is responsible for the Inside Salesperson's training. When possible, the training will be directed by the General Manager, conducted with the assistance of an incumbent Inside Salesperson as appropriate.

The following tasks shall be initially trained on the Inside Sales function:

Accepting incoming customer calls , selling products and services

Creating quotes

Creating sales orders

Preparing and turning in orders to billing

Running reports

Supporting Outside Sales

Inventory Control

The Inside Salesperson shall be trained on the following software, as needed:

Outlook

Quickbooks

Excel

Other MS Office Programs as needed

The following PPE shall be required by the Inside Salesperson:

Safety Glasses in the appropriate areas of the warehouse

Closed-toe shoes at branch offices

This Job Description only serves to describe the position. It is not an employment contract. Pneumatic and Hydraulic Co. reserves the right to modify job duties or job descriptions at any time.