Cooper Machinery Services

Inside Sales Representative

LocationHouston, TX
Job TypeFull-time

About This Job


About Cooper Machinery Services:

Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.


Job Overview:

The Inside Sales Representative is responsible for building and managing relationships with customers and acting as an advocate on their behalf while working together with other teams within the organization. The successful candidate provides direction and assistance to meet the goals set forth by the business to meet sales growth. In this role, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and have the ability to resolve issues through immediate action or short-term planning.


Essential Duties and Responsibilities:

The Inside Sales Representative will be responsible for the following:

Manage price/delivery inquiries, formal quote requests, sales orders, and service orders. This includes processing, expediting, problem solving and basic technical support
Develop the capabilities to assist the customer to ensure he gets the correct parts and suggest complementary parts he may not realize he needs
Develop and provide order status updates to customers
Coordinate product deliveries between four production sites worldwide
Develop and foster relationships with customers, account managers, and project managers
Receive and resolve and/or escalate customer issues and inquiries
Maintain a customer focus while working in a fast-paced numbers driven environment
Meet and/or exceed all customer requirements in addition to departmental metrics
Embrace full “wing to wing” ownership of all commercial operations transactions
Understanding and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms
Assist the warehouse pull parts and take inventory
Performs other duties as assigned


Required Qualifications:

High school diploma or GED required
Associate’s Degree or higher from an accredited college or university strongly preferred
Minimum 3-5 years of experience in sales or customer care experience in oil & gas, power, heavy equipment, automation & controls or other technical product preferred
Ability to read blueprints and shop manuals
Excellent verbal, written communication, and interpersonal skills including telephone communication and active listening
Strong administrative and organizational skills
Ability to respond to unplanned situations and circumstances
Proficiency with Microsoft Office including Outlook, Excel, PowerPoint, and Word applications
Experience with SAP
Experience with Salesforce


Competencies:

Safety focused
Service-oriented
Business focused
A self-starter
Dependable
Strong teamwork skills
Results oriented
Sense of urgency


Training Provided

Technical training on Cooper product lines
SAP fundamentals
Part identification
Freight / INCOTERMS


Potential Career Path Opportunities

Sr Inside Sales Representative
Pricing Analyst
Outside Sales Account Manager
Inside Sales Manager
Purchasing Buyer

Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law.

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