Steel 21

Inside Sales Representative

LocationCedar Springs, MI
Job TypeFull-time
Salary$37,440-$49,920

About This Job

About Steel 21:

Steel 21 is a leading steel processing company known for innovation, precision, and customer service excellence. We specialize in high-quality steel plate processing with proprietary technologies like 21 Micro Milling, delivering unmatched surface finishes and flatness. Our team is committed to pushing industry standards and exceeding customer expectations.

Position Summary:

We are seeking a motivated and detail oriented Inside Sales Representative to join our dynamic sales team. This role will focus on managing existing accounts, developing new business opportunities, and supporting our customers throughout the quoting and order process. The ideal candidate will have strong communication skills, a customer-first attitude, and a desire to grow within the steel industry.

Join us at Steel 21 and help us continue to reshape the future of steel processing.


Key Responsibilities:

Prepare and follow up on quotes in a timely and accurate manner

Process sales orders and coordinate with operations to ensure customer needs are met
Develop and maintain strong relationships with customers and internal teams
Identify upselling or cross-selling opportunities to increase order volume
Assist in managing pricing strategies based on material costs and lead times
Track and update customers on order status, delivery schedules, and any changes
Collaborate with the Outside Sales team to support territory growth
Hold self to a high standard of quality and take pride in your work.
Be available to work overtime if needed.


Qualifications:

inside sales, customer service, or related experience (steel or manufacturing industry preferred)
Strong verbal and written communication skills
Proficiency with Microsoft Office (Excel, Word, Outlook); experience with ERP/CRM systems a plus
The ability to read and interpret customer specifications, drawings, or material requirements is a plus
Highly organized with attention to detail and problem-solving skills
Comfortable in a fast-paced, deadline-driven environment


What We Offer:

Competitive salary
Opportunities for growth and advancement
Supportive and team-oriented work culture
Training in steel industry products and services


Compensation/Benefits:

We take care of our people with carefully selected benefits. Dental, optical and life insurance premiums are 100% employer covered! While we do not currently offer company-sponsored health insurance, we are happy to assist employees in exploring individual health insurance options through the marketplace and provide guidance on obtaining coverage that best suits your needs. Other perks include paid vacation and holidays, simple IRA match, education reimbursement, Bonuses, weekly on-time delivery treats!


Company Description:

Steel 21 is a leading steel service center, located in Cedar Springs, Michigan. In 2015, Kimm Slater thought of a new, faster method of steel plate processing. After owning two previous steel plate centers that used Blanchard Grinding, our founder created 21 Micro Milling. After extensive research, 21 Micro Milling holds tolerances 3x tighter and a surface quality 5x smoother than Blanchard Grinding. The 21 Micro Milling process was patented on October 22, 2019. This has made it the first major innovation in steel plate processing in over a century! Steel 21 also recognizes that there is much more to our company than providing steel. This is why we partner with organizations who give back to our West Michigan communities. Steel 21 is passionate about Environmental Conservation, United States Manufacturing, Missionary Organizations, Education, and Community.


Job Type: Full-time


Pay: $37,440.00 - $49,920.00 per year


Benefits:

401(k)
401(k) matching
Dental insurance
Paid time off
Tuition reimbursement
Vision insurance


Shift:

8 hour shift
Day shift


Ability to Commute:

Cedar Springs, MI 49319 (Required)


Ability to Relocate:

Cedar Springs, MI 49319: Relocate before starting work (Required)


Work Location: In person

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