Dover Precision Components

Inside Sales Representative

LocationRock Island, IL
Job Typefull_time
Salary$55,000-$70,000

About This Job

Under the general direction of the Inside Sales Supervisor, the Inside Sales Representative is responsible for all customer service activities including order entry, quoting and customer support. These positions will be the first point of contact for all customer-related inquiries and will be expected to utilize the appropriate protocol when addressing questions and/or complaints.

What You’ll Do

Acts as the voice of the customer, analyzes customer feedback and recommends appropriate responses.
Receives and acts on all customer calls, faxes, e-mail and voicemail.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
Create costs whenever possible for quotations.
Prepares initial quotations, setting product price, and lead time.
Reviews purchase orders and enters into the computer; verifies drawings revisions, quantity, VP%, quality requirements and any other pertinent information.
Acknowledges purchase orders, shipments and change notices via the internet.
Negotiates with customers on issues pertaining to price, lead time, and special-order requirements.
Solicits sale of new or additional services.
Adjusts complaints concerning billing or service rendered, referring to complaints of service failures to designated departments for investigation.
Completes tasks related to exporting shipments to international customers.
Completes tasks related to compliance, including new customer and new address set up.
Works on project teams and lean events as needed.
Works on continuous process improvement in all areas.


What You’ll Bring

High School Diploma or equivalent; bachelor’s degree in related field preferred
5-8 years of Inside Sales experience
Industrial manufacturing, bearings or other relevant product lines
Demonstrated ability to understand customer’s problems and to develop solutions which meet or exceed the customer’s expectations.
Trade compliance, basic financial/business acumen preferred
Proven problem-solving skills, detail oriented
Ability to work in a highly matrixed organization and collaborate cross-functionally
Excellent communication and presentation skills – Ability to interface with stakeholders at all levels within the organization both internally and externally.
Demonstrated competency with MS Office applications including Outlook, Word, Excel and PowerPoint, and Power BI; Experience with Syteline ERP, QlikSense reporting preferred.
Hybrid option (3 days in office) available after training period.

Dover Precision Components

Dover Precision Components ‘DPC’ (‘the Company’) is part of Dover Corporation’s (‘the Parent Company’) Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.

WE DELIVER CUSTOMER SUCCESS

Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.

BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES.

We are diligent in recognizing our employees’ needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components,

Work Arrangement : Hybrid

Pay Range: $55,000-$70,000 annually

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including including 9 paid holidays per calendar year, 15 paid vacation days annually, prorated the first year based on hire date, 16 hours floating holiday; welness reimbursement, tuition reimbursement business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hr@doverprecision.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in: Rock Island, IL

Sub Division: Inpro/Seal LLC

Job Requisition ID: 61559

Job Function: Customer Service

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