Information Technology Business Analyst

Position Overview

In this role, you will analyze, optimize, and redesign business processes, leveraging the full capabilities of our P21 ERP and the M365 suite (including SharePoint, Teams, and the Power Platform). This role will assist in maintaining business process designs and documentation. You will be responsible for gathering and translating business requirements into technical solutions, ensuring system configurations align with business objectives, and driving user adoption to maximize our technology investment.

Essential Job Functions

- Be primary support for Prophet 21 system.

- Training other users on how to use the Prophet 21 system.

- Ability to use Prophet 21 to improve efficiency and expand the user experience.

- Log cases with Epicor Support for end user reported bugs or issues with Prophet 21 software.

- Assist with testing Prophet 21 upgrades and enhancements.

- Document business processes/new features and train end users.

- Monitor and respond quickly and effectively to requests received through the IT helpdesk.

- Monitor Service Desk for tickets assigned and process first-in first-out based on priority.

- Collaborate with department heads (e.g., Sales, Operations, Finance, Supply Chain) to understand and document current state business processes.

- Lead requirements gathering sessions, workshops, and interviews with stakeholders at all levels.

- Utilize and maintain the helpdesk tracking software.

- Assist with onboarding ofnew users.

- Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solutions, take appropriate actions and/or make appropriate recommendations related to complex IT problems.

- Conduct business analysis and recommend technology solutions or business strategies.

- Design and help implement solutions within

M365

, such as building SharePoint sites for document management, creating Teams workflows, or specifying Power Automate flows to connect systems.

- Collaborate with the development team to specify and validate reports and dashboards.

Base Qualifications

- Bachelor’s degree in Computer Science, Computer Technology, Information Science, Engineering, or related fields.

- Four (4) years of relevant IT experience.

- Strong experience with the Microsoft 365 suite as a business productivity and collaboration platform (SharePoint, Teams, OneDrive).

- Proven ability in business process mapping, requirements gathering, and creating functional specifications.

- Excellent analytical and problem-solving skills, with the ability to understand complex business problems and translate them into technical solutions.

- Exceptional communication and interpersonal skills, with the ability to engage and build consensus with both technical and non-technical stakeholders.

Preferred Qualifications:

- Working knowledge of Epicor Prophet 21 software

- Experience with supporting Prophet 21 software.

- Familiarity with logging cases with Epicor Prophet 21 Support.

- 3+ years of Prophet 21 experience.

- Experience with the Microsoft Power Platform (Power BI, Power Automate, Power Apps) to build reports and simple automations.