Business Analyst

Position Summary:

Make an impact where business and technology meet.

Dead River Company is looking for a Business Analyst to help bridge the gap between business needs, processes, and technology. In this role, you’ll collaborate with teams across the company to research, analyze, and test systems and solutions that drive our business forward.

If you enjoy solving complex problems, improving processes, and turning data into actionable insights — this could be the perfect opportunity for you.

Essential Functions:

In this role, you’ll spend about 70% of your time supporting key projects and 30% focused on ongoing improvements, training, and maintenance.

- Serve as a liaison between business partners, IT, and project management, fostering strong relationships and collaboration.

- Facilitate workshops and meetings to gather and document business requirements, assess current (“as-is”) and future (“to-be”) states, and identify process gaps and opportunities.

- Analyze the impact of evolving business needs on core systems and processes.

- Create and maintain key documentation, including business requirements, use cases, design and data-mapping specifications, test plans, and test cases.

- Lead system configuration, data mapping, and application administration activities for critical business systems.

- Identify, propose, and implement process and system improvements.

- Provide education and support to business and technical teams to address knowledge gaps.

- Manage and perform all aspects of user acceptance testing (UAT), including test planning, execution, defect tracking, and analysis.

- Conduct data analysis and assist with data conversions into the ERP system during company acquisitions.

- Collaborate with software engineers on solution design, development, and testing.

- Serve as a subject matter expert in troubleshooting and provide Tier 2 and Tier 3 support for assigned application platforms.

Experience/Education:

- Bachelor’s degree or equivalent combination of education and experience.

- At least 1 year of dedicated business systems analysis experience.

- Strong SQL query analysis skills.

- Experience with ERP systems, software administration, or cloud technologies.

- Analytical mindset with creative problem-solving skills.

- Excellent written and verbal communication — you’re comfortable leading meetings and presenting to leadership.

- Ability to manage multiple priorities in a fast-paced, project-driven environment.

Preferred: Lean or Lean Six Sigma certification, Agile or SDLC experience

Why You'll Love Working Here:

At Dead River Company, we’re committed to continuous improvement, collaboration, and empowering our people to make a difference. You’ll join a supportive team that values your expertise, welcomes your ideas, and gives you room to grow.

About Dead River Company:

Founded in 1909, Dead River Company is one of the largest energy distributors in the Northeast, providing propane, heating oil, diesel, and related services to homes and businesses across Maine, New Hampshire, Vermont, and Massachusetts. What truly sets us apart is our people — we believe in doing the right thing, supporting our communities, and helping our employees grow and thrive. At Dead River Company, you’re not just joining a team — you’re joining a company built on integrity, respect, and care.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.