Incident Investigator, Expert

Requisition ID # 167500

Job Category: Business Operations / Strategy

Job Level: Individual Contributor

Business Unit: Electric Engineering

Work Type: Hybrid

Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

The Electric Compliance Assurance department is part of the Electric Risk & Compliance organization, where together we will embed compliance and risk in all that we do and achieve regulatory outcomes that support the business’ needs. The work of this department is critical in our efforts to find compliance challenges and identify areas of risk so that we can fix them. The main functions of this new department are identifying areas of compliance risk and opportunities to mitigate those risks, including through incident reporting and investigations, overseeing Electric Operations and Power Generation CAP, and validating the controls on the organization.

Position Summary

PG&E is seeking an experienced business professional to be a member of the Electric Incident Investigations (EII) Team as an Incident Investigator, Expert. The EII team is responsible for reporting Electric Incidents (EIRs) to the California Public Utilities Commission (CPUC), investigating EIRs and areas of compliance risk to determine the cause and any corrective or preventive measures to mitigate reoccurrence.

This role will have a high level of visibility with PG&E leadership and will support one or many aspects of EII’s scope. A strong applicant will be an organized, motivated, curious, a consensus builder, and seeks to understand the “bigger picture”. Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E’s service territory. This position is hybrid, working from your remote office and assigned office based on business needs.

This position is hybrid, working from your remote office and assigned office based on business needs.

PG&E is providing the salary range that can reasonably be expected for this position at the time of the job posting. This salary range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location.

The decision will be made on a case-by-case basis related to these factors.

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

Bay Area – $122,000 - $173,800

And/or

California - $116,000 - $165,000

Job Responsibilities

- Investigates and manages investigations of Electric Incidents of medium to high risk to PG&E, including working with PG&Es Legal team. Prepare and submit summary of investigation (20-day report) and Apparent Cause Evaluations (ACEs), including identifying corrective actions and gaining consensus with senior and executive leadership to mitigate risk.

- Identifies and summarizes compliance risk concerns, including forecasting potential Notices of Violation (NOVs) from the California Public Utilities Commission (CPUC).

- Prepares and submits responses to NOVs received by the CPUC.

- Investigates concerns of medium to high risk to PG&E, including working with PG&Es Legal team. Prepares and presents summary of findings and risk to PG&E to senior and executive leaders.

- Designs data analysis to achieve business objectives, process data, analyze data, write clear and concise data findings and tailor communications to specific audiences.

- Manages very complex investigations and data extracts/analysis, ensuring data accuracy.

- Manages extracting data and transferring the data from databases to various analysts to support operational analysis efforts.

- Analyzes data using various advances statistical tools to develop reports, summaries, and trends.

- Demonstrates and utilizes broad expertise in data processing and data analysis and applies this knowledge to a number of different issues.

- Acts as team lead and provides direction to less experienced employees

- Project manages investigations, including building consensus with multiple senior leaders to stay on schedule.

Qualifications

Minimum:

- BA/BS Degree in Marketing, Business, Computer Science, Engineering, or other related field or equivalent work experience

- Six (6) years of related work experience

- Travel to other facilities for meetings and site visits about 10% to 20% of time

Desired:

- Master’s Degree in related field or equivalent experience.

- Experience with electric operation systems (data systems within electric operations).

- Strong problem-solving, organizational, prioritization, and multi-tasking skills.

- Proven ability to prepare materials for and effectively communicate/present complex findings to senior and executive leaders with clarity, gain consensus on path forward on aggressive timelines.

- Project management skills including ability to handle multiple projects with critical deadlines and work in a fast-paced environment.

- Advanced skill in Microsoft Excel/Access (complex formulas, graphing, VBA)

- Certification in Root Cause Analysis (e.g., TapRooT®, Cause Mapping, or equivalent)

- Professional Certified Investigator (PCI – ASIS)

- Certified Fire and Explosion Investigator (CFEI)

- Professional Engineer (P.E.)

- Lean Six Sigma Certification

- Certified Project Management Professional (PMP)