Hotel Front Desk

Front Desk Agent

Aspen Grand Hotel, La Porte, Texas

About the role

The Front Desk Agent welcomes guests, manages reservations, and delivers prompt, courteous service from check-in to check-out. This role is the face of Aspen Grand Hotel and supports smooth daily operations while creating memorable guest experiences.

Key responsibilities

- Greet guests warmly and complete check-in and check-out procedures

- Verify reservations, identification, payment methods, and room assignments

- Answer phones and respond to emails with accurate, timely information

- Resolve guest requests and issues with empathy and follow-through

- Process payments and balance the cash drawer and shift reports

- Coordinate with Housekeeping and Maintenance on room status

- Upsell room types and hotel amenities to maximize revenue

- Maintain lobby and front desk areas in a clean, professional condition

- Monitor security and access. Follow safety and confidentiality standards

- Document incidents and communicate important shift handoff notes

Qualifications

- High school diploma or equivalent required

- Front desk, customer service, or hospitality experience preferred

- Proficiency with PMS or reservation systems, for example Cloudbeds

- Comfortable with POS terminals and basic cash handling

- Strong verbal and written communication skills

Skills and competencies

- Friendly, professional presence with a guest-first mindset

- Problem solving and de-escalation under pressure

- Attention to detail and accuracy in data entry

- Ability to multitask and prioritize during peak times

- Teamwork and cross-department collaboration

- Basic math and computer literacy, Microsoft Office or Google Workspace

Schedule and work conditions

- Full time or part time, weekdays, weekends, and holidays as needed

- Shifts may include mornings, evenings, and overnights

- Standing for extended periods, occasional lifting up to 25 pounds

Success measures

- Guest satisfaction scores and reviews

- Check-in and check-out accuracy and efficiency

- Upsell conversion and revenue contribution

- Compliance with cashiering and audit standards

Equal opportunity

Aspen Grand Hotel is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.

Job Types: Full-time, Part-time, Temporary, Contract

Work Location: In person