Help Desk Desktop Support

Overview:

A JAB Recruitment is seeking for a Help Desk and Desktop Support Analyst for a 9-month temp contract in Freeport, TX. The role is to provide timely and professional resolution of user requests for help and other services, provide technical support for end users and prepare hardware for new employees and contractors. Assist in the creation and upkeep of IT documentation and procedures and other knowledge repositories. Contribute to the development of policies pertaining to the help desk and desktop support. This is a hands-on position that involves working in a team-oriented and client-centered environment.

NO C2C

NO Visa sponsorship offered

Onsite (Not remote or hybrid)

Duties and main responsibilities:

- Computer Service (3+ years)

- Customer Support (3 + years)

- Enterprise Support Experience (3+ years)

- Help Desk Systems Administration (3+ years)

- Minimum 2-year degree (preferably in Computer Science) or alternately 2 years experience

Preferred

- Plant-site experience

- Microsoft Certified Professional ? MCITP or higher

- A+ Certification

External Relationships:

- Dell

- Lenovo

- Honeywell

- Cisco

- Open Text

- AT&T

- Microsoft

- CDW

- Verizon

- GoToAssist

Environmental/Working Conditions:

- Operates in a professional office environment within or outside of an industrial plant environment

- Routinely uses standard office equipment such as computers, phones, photocopiers w/scanner and fax, and filing cabinets

Physical Expectations:

The physical demands described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

- Primarily a typical office environment

- Stand and/or sit continuously and perform job functions for a full shift

- Ability to move throughout all areas of the facility

- Able to wear all necessary PPE equipment to perform job functions

- Physically able to walk, stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle and move items weighing up to 50 lbs. without assistance

- Visual acuity corrected to perform job functions

- Ability to distinguish color to perform job functions

- Exposure to indoor and outdoor weather conditions

- Possible exposure to hot, cold, wet, humid or windy weather conditions

- Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distraction

- Exposure to moving mechanical parts and electrical circuits

- Ability to drive to other Company work locations as required

HSE Roles and Responsibilities

Support the policies, efforts, and programs of Health, Safety and Environmental (HSE) Management System. Actively participate in the HSE Management System Policies. Ensure that HSE concerns are given priority in all activities completed within their area of responsibility. Implement routine inspections to ensure safe operating conditions.