Help Desk Analyst (Courtroom Technician)

Job Details: Job Title: Help Desk Analyst (Courtroom Technician) Location: Augusta, ME 04330 (Onsite) Contract: 7+ months

Job Overview:

The Courtroom Technician (CT) provides technical support for Judicial Branch operations, focusing on courtroom technology, desktop/laptop computers, AV equipment, remote hearings, and more. This entry-level position requires strong customer service, excellent communication skills, and the ability to learn independently. The role includes troubleshooting Tier 1 computer issues, providing support during court proceedings, and assisting with various IT functions.

Key Responsibilities:

- Provide on-site technical support for desktop/laptop systems, printers, scanners, and AV equipment (audio, video, document cameras).

- Support user VOIP desk sets, presentation software, and manage video proceedings when required.

- Diagnose and resolve Tier 1 IT issues, assist with help desk tickets, and escalate complex problems as needed.

- Install and maintain equipment, including hardware repairs/replacements in Judicial Branch facilities.

- Manage hardware inventory, document processes, and draft work orders for vendor services.

- Assist in training staff on IT tools and systems (Zoom, Windows, OSX, Android, etc.).

- Support courtroom technology including audio/visual systems and remote hearings.

- Participate in technical planning, coordinating activities with other IT personnel and agencies.

- Respond to emergency calls during off hours and travel statewide when needed.

Required Skills & Qualifications:

- Technical Skills: Basic knowledge of audio/video equipment and multi-platform systems (Zoom, Windows, OSX, Google, etc.).

- Experience: Prior experience in desktop support or AV setup is a plus.

- Customer Service: Excellent communication skills, with the ability to explain technical information to non-technical users.

- Problem-Solving: Ability to troubleshoot and resolve technical issues quickly and effectively.

- Additional: Must have a valid driver’s license and the ability to travel across the state.

Preferred Attributes:

- Ability to work under pressure in high-stress environments.

- Strong organizational and time management skills.

- Willingness to learn and adapt to new technologies.

Pay: $23.90 - $28.00 per hour

Expected hours: 40.0 per week

Work Location: In person