Visitor Services Representative

Conservation Halton was created to protect, restore and manage the natural resources in our watershed but we have grown to become so much more. Today, we protect our communities and conserve our natural environment through planning, education and recreation and to support our partners in the creation of sustainable communities within our watershed.

We are looking to build our team with the kind of inspired, ambitious, and strategic people who are not satisfied with the status quo, are excited by the opportunity in every challenge and are driven by meaningful, measurable results. If you are looking to join an environmentally focused and socially conscious community organization, then we are looking for you!

Conservation Halton is proud to be recognized as one of Hamilton-Niagara’s Top Employers and one of Canada’s Greenest Employers.

Department: Visitor Services

Type of Contract: Contract, Seasonal

Work Location: Milton, ON, L9E 0C6

CH Site: Kelso Conservation Area *Must be willing/able to work at any CH designated area.

Posting Start Date: September 4, 2025

Posting End Date: October 17, 2025

Your Opportunity

The primary responsibilities of this position include:

- Serve as first point of contact for visitors, providing professional, friendly, and knowledgeable interactions using various forms of communication (Phone, email, in person, intercom)

- Assist visitors, providing information and/or working with internal parties to ensure effective communication

- Assist visitors with navigating the Park Pass reservation system

- Greet visitors as they arrive, offer information on current programs and services or other applicable details for their visit

- Promote Conservation Halton and Glen Eden membership and other programs and services where possible

- Follow proper point of sale procedures (calculate charges, receive payments, balance cash) where applicable

- Assist with maintenance activities such as other administrative tasks, disinfecting workspace, tidying, moving supplies (pens, paper), etc.

- Assist in the coordination or logistics of events happening throughout the parks

- Work in accordance with the Conservation Halton’s Safety Policies & Procedures and the Occupational Health and Safety Act and Regulations and all other related manuals.

- Other duties as assigned

Your Qualifications

- Knowledge of Conservation Halton/Glen Eden programs and services or willingness to learn

- Strong interpersonal and communication skills, along with strong customer service and conflict resolution skills

- Interest in tourism, hospitality, parks and recreation is considered an asset

- Ability to handle the public and media with tact, discretion, and with a positive personality

- Ability to work effectively both independently and in a team environment

- Ability to work flexible shifts with varying hours, depending on visitation levels

- Ability to travel to worksites not serviced by public transportation

- Able to lift up to 20 pounds, stand, and walk for long periods of time

- Successful candidates are required to provide a Criminal Record Check (CRC), to verify the absence of a criminal record for which a pardon has not been granted (if over 18 years old). Cost covered by Conservation Halton up to $30.00.*

- CH parks are not accessible by public transit; candidates should ensure they have reliable transportation.

Your Reward

- Starting at $17.55 per hour

- Part time and full-time hours available; hours may vary depending on availability

- This position’s expected start date is November 15, 2025

- Gain valuable job-related experience and skills working in a Conservation Area

- Free access to Conservation Halton and Conservation Ontario parks

- Season pass to Glen Eden

- Discounts on Conservation Halton/Glen Eden services, food and merchandise

- Option to enroll in the OMERS defined benefit pension plan, with generous employer-matching.

- You will work in an inspiring setting with views of the Niagara Escarpment and no traffic lights for several miles

- You will work with a creative, talented and solutions-focused team

- You will work for an organization that provides flexible work arrangements and places tremendous value on professional development and wellness of its employees

Our Core Values

Diversity and Inclusion – We endeavor to understand, accept and appreciate the value of our differences and encourage authenticity.

Learning and Innovation – We embrace the need for continuous improvement, the opportunity to learn from others and the benefits of sharing knowledge.

Person-Centered Service – We make people a priority through customer-centred engagement, predictive problem-solving and high-quality service.

Collaboration – We seek out and trust in the skills, expertise and experience of others in order to achieve our common ambition.

Sustainability – We consider the environmental impact of everything we do and always keep future generations in mind when making decisions.

Integrity – We make decisions with accountability, transparency and a strong sense of personal responsibility for our choices and actions.

Resilience – We are positive and proud of our ability to quickly and effectively respond to change.

To Apply

Please visit the link to apply online and have your resume ready to complete your application: Click to apply

We thank all applicants for their interest however only those selected for an interview will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Conservation Halton will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. To discuss accommodations, please contact hr@hrca.on.ca.

Pursuant to the Municipal Freedom of Information and Protection of Privacy Act, personal information provided through the recruitment, selection, and onboarding process is collected under the authority of the Conservation Authorities Act R.S.O. 1990, c. C.27, s. 18 (1), as amended, for the purpose of determining eligibility for employment and volunteer positions with Conservation Halton. Personal information is collected and managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Questions about the collection of information can be directed to the Freedom of Information Coordinator, Office of the President & CEO, 2596 Britannia Road West, Burlington, Ontario, L7P 0G3, 905-336-1158 ext. 2236, admin@hrca.on.ca.

We believe that diverse backgrounds and unique perspectives make us stronger. Conservation Halton is committed to being an equal opportunity employer, creating an inclusive work environment and encouraging employees to be their most authentic self, no matter their ethnic background, religious beliefs, gender expression, sexual orientation, and physical or mental ability.