Guest Service Representative/Night Auditor

A Guest Services Representative is responsible for attending to the needs of guests, especially during check-in and check-out, ensuring that guests are 100 percent satisfied.

Responsibilities:

· Providing information to guests about hotel services, facilities, and otheramenities

· Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)

· Entering/changing reservations information on the computer

· Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts

· Informing housekeeping department about room status/availability

· Selling rooms to “walk in” customers

· Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members

· Operating hotel switchboard

· Cleaning the front desk area

· Maintaining daily logs

· Balancing shift work and cashdrawers

· Stocking hotel store with products in an effective and attractive manner

· Knowledge of and ability to perform shuttle/van driver responsibilities as needed

Requirements:

· Prior front desk and/or customer service experience is preferred

· Customer-service oriented and excellent interpersonal skills

· Strong initiative and work ethic

· Punctual , reliable, and regular attendance

· Strong attention todetail

· Ability to work in a fast-paced environment

· Excellent communication skills – verbal and written

· Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways

· Valid driver’s license and Department of Motor Vehicles Report (if applicable)

o Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle

Apply online at www.qualityhospitality.net

Job Types: Full-time, Part-time

Expected hours: 24 – 40 per week

Benefits:

Schedule:

Work Location: In person