Quality Oil Company LLC

Guest Services Manager

Christiansburg, VA

Full-time

$31,200

About This Job

Responsibilities

Front Office Management

•

Trains, develops, and counsels all front office employees

•

Completes work schedules for front desk department staff in a timely and effective manner

•

Conducts regular staff meetings and promotes Quality Hospitality’s culture to all departments and employees

•

Knowledgeable of guest satisfaction scores and communicates these to staff

•

Operates within budgetary guidelines

•

Promotes and encourages teamwork at all times

•

Makes sound decisions and identifies problems while offering solutions

•

Demonstrates knowledge of Observe & React program and brand success plans

•

Provides information to guests about hotel policies, services, and amenities

•

Responds to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)

•

Enters/changes reservation information, posts charges to guest rooms, and sells rooms to customers

•

Processes payments from guests and reviews and balances guest accounts

•

Informs the housekeeping department about room status/availability

•

Listens and responds to guests’ requests and complaints

•

Maintains daily logs and balances shift work and cash drawers

•

Maintains front desk department audit standards

•

Monitors and maintains property security

•

Responsible for purchasing, monitoring, and controlling property inventory

Account Management

•

Ensures all Accounts Receivable (AR) transactions are billed and posts payments in a timely manner

•

Produces and submits Account Payable (AP) invoices to General Manager for review

•

Monitors and opens house accounts for financial collection

•

Monitors payment for group master accounts and assists with collections as needed

•

Reconciles Hilton Honors redemptions

•

Ensures room inventory is balanced

•

Assists with e-commerce

•

Assists in coordinating F&B throughout all departments if applicable

•

Assists internal departments with various projects

Requirements

•

Prior supervisory experience is preferred

•

Prior hospitality experience is strongly preferred

•

Strong initiative and work ethic

•

Punctual, reliable, and regular attendance

•

Strong attention to detail

•

Customer-service oriented

•

Strong multitasking and organizational skills

•

Ability to work in a fast-paced environment

•

Excellent communication skills – both verbal and written

•

Excellent interpersonal skills

•

Excellent time and project management skills

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

•

401(k)

•

Dental insurance

•

Flexible schedule

•

Health insurance

•

Paid time off

•

Vision insurance

Schedule:

•

8 hour shift

•

Day shift

•

Evening shift

•

Holidays

•

Night shift

•

Weekends as needed

Ability to Commute:

•

Christiansburg, VA 24073 (Required)

Ability to Relocate:

•

Christiansburg, VA 24073: Relocate before starting work (Required)

Work Location: In person

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Guest Services Manager

About This Job

Responsibilities

Front Office Management

Account Management

Requirements

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

Schedule:

Ability to Commute:

Ability to Relocate:

Work Location: In person

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