JOB DESCRIPTION
POSITION: Guest Services Supervisor
STATUS: Part-time
REPORTS TO: Head Guest Services Supervisor
FACILITY:
Bayfront Convention Center
Erie Insurance Arena
Warner Theatre
UPMC Park
Liberty Park
HOURLY RANGE: $17.00 per hour
POSITION SUMMARY:
The Guest Services Supervisor is primarily responsible for supervising Guest Services employees for various events at Erie Events facilities. He/she is responsible for patron assistance including; giving directions, seating, assisting patrons with physical disabilities, assisting the EMT with injured patrons/employees and completing accident reports. He/she is also responsible for assuring patrons adhere to all rules and regulations established by the Erie Events and its tenants. He/she may be responsible for handling, counting and securing money. The Guest Services Supervisor is responsible for the operation, staffing and set up of walk-through magnetometers and the management of patrons through the security measures of the various Erie Events venues.
QUALIFICATIONS:
•Must possess a high school diploma or equivalent
•He/she must have strong communication skills.
•Supervisory experience is preferred.
Job Description Detail
•Ensure Guest Services personnel are monitoring patrons at admission through conducting a visual inspection of persons and property to ensure prohibited items are not brought into the facility.
•Ensure Guest Services employees are controlling areas related to the performance stage area, dressing room corridors, backstage, bus and truck production areas and related equipment.
•Ensure Guest Services employees are maintaining designated position until event is over and building is empty unless relieved by supervisor or designee.
•Hire, train and staff Guest Services personnel to meet the need of Erie Events venues and events.
•Clear and check facility upon the conclusion of the event to ensure appropriate areas are vacated in a timely manner.
•Assist in investigating and appropriately resolving complaints received from patrons.
•Follow established Erie Events protocol for first aid emergencies, evacuations, patron ejections etc.
•Complete written accident/incident form for all patron accidents, injuries, ejections or arrests.
•Follow dress code for all Guest Services personnel. This may vary per event type.
•Adhere to all Erie Events rules and regulations per Erie Events Employee Handbook.
•Enforce facility rules and regulations per Erie Events Event Handbook.
•Assist in providing an overall enjoyable, safe and orderly event for the enjoyment of the patrons, employees and artists.
•He/she will settle with show concert merch reps at the end of events.
•He/she will need to learn how to take payments of checks, cash, and credit cards charges for settlements.
•Learn and utilize the POSI system.
•Other duties as assigned.
Erie Events is an Equal Employment Opportunity Employer:
Minority/Female/Disability/Protected Veteran
Job Type: Part-time
Pay: From $17.00 per hour
Schedule:
Ability to Commute:
•Erie, PA 16507 (Required)
Ability to Relocate:
•Erie, PA 16507: Relocate before starting work (Required)
Work Location: In person