General Manager

About the Role:

We seek a highly motivated and experienced General Manager to lead our team in Denver and Cheyenne. The ideal candidate will possess strong leadership skills, technical expertise in fire protection systems, and a commitment to delivering exceptional service to our clients. This position offers an exciting opportunity to oversee the operation of our fire service department and drive continuous improvement initiatives.

Qualifications:

+ Strong technical knowledge of fire protection systems, including installation, maintenance, and troubleshooting. + Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team towards common goals. + Proven track record of effectively managing service operations, including scheduling, resource allocation, and budget management. + Customer-focused mindset with a commitment to delivering exceptional service and building client relationships. + Proficiency in Microsoft Office Suite and service management software. + Knowledge of relevant regulations and codes, such as NFPA and local building codes. + Valid driver's license and willingness to travel occasionally as needed. + Must be able to pass a background check and drug test.

Responsibilities:

+ Manage the scheduling and assignment of service calls, preventive maintenance tasks, and installations to optimize efficiency and meet customer expectations. + Monitor key performance indicators (KPIs) and service metrics to assess departmental performance and implement strategies for improvement. + Develop and maintain relationships with key clients, addressing their needs and concerns promptly to foster long-term partnerships. + Collaborate with the sales team to identify upselling opportunities and expand our service offerings to existing clients. + Oversee the procurement of materials and equipment necessary for service operations, ensuring timely delivery and cost-effective solutions. + Conduct regular performance reviews and evaluations of team members, providing feedback and coaching to support their professional development. + Stay informed about industry trends, regulations, and emerging technologies to recommend innovative solutions and maintain compliance. + Serve as a liaison between field technicians, customers, and internal stakeholders to resolve escalated issues and ensure customer satisfaction. + Implement safety protocols and procedures to promote a culture of safety and mitigate risks in the workplace. + Other duties as assigned.

Skills:

The required skills of people management and project sales are essential for leading a diverse team and driving revenue growth. Daily, the General Manager will utilize cost control techniques to ensure that operational expenses are kept within budget while maintaining high service standards. Proficiency in hospitality and food/beverage management will be critical in creating an exceptional guest experience. Additionally, skills in P&L management will be applied to analyze financial performance and make informed business decisions. Finally, the ability to design and implement effective incentive programs will help motivate staff and enhance overall productivity.