The General Manager is responsible for the overall direction, coordination, implementation, execution, and completion of a utility related project such as: utility line locating projects. Hires, trains and ensures all staff are providing the highest quality of service while maintaining safety. Ensures the project remains within budget and provides exceptional customer service to client(s).
Position Responsibilities:
•Ensure proper training of all field staff and uphold safety standards. Takes immediate steps to resolve any unsafe working conditions.
•Collaborate with office and field staff on work tickets, invoicing, errors, training, payroll, employee status changes and other employee related issues.
•Verify that all tickets are completed ensuring quality and timeliness.
•Track daily completions, labor hours, etc. Runs reports and supplies production information as requested by Director, Corporate or Customer.
•Able to read all maps and/or prints for one utility.
•Reviews recommendations and makes appropriate determinations regarding salary adjustments relative to promotion, as well as discipline or discharge of managerial and supervisory and hourly
personnel.
•Has overall responsibility for customer supplied product control as well as control of product identification, traceability, and process control.
•Meets on a regular basis and maintains contact with customers to ensure good will and satisfaction with company performance.
•Conducts regular inspections and reviews performance to ensure that work is performed in accordance with proper operating procedures and quality objectives.
•Takes immediate action on complaints pertaining to contracts as reported by subordinates, peers or customers.
•Conducts regular meetings with subordinate supervisors to permit communication and feedback regarding the status of the company's plans, procedures and activities, as well as contract and employee performance.
•Keeps executive management of the company informed and appraised of all activities occurring within the operations departments.
•Assists other departments in the company by keeping them informed on the status and needs of operations personnel.
•Involved in the budget development and control policies of the company.
•Other duties may be assigned as needed
Requirements:
•Schedule will be Monday-Friday, 7am-5pm
•Three (3) – five (5) years’ experience as a manager in a services industry.
•Previous locating experience
•Valid Driver’s License required, will be provided company vehicle.
•Ability to read, write, follow and complete written instructions
•Ability to find locations/address by reading a map and hand-held device.
•Ability key data into handheld device.
•Basic computer skills/office equipment.
•Ability to communicate and interact with customers in a professional manner.
•Knowledge on all phases of routine and special request staking, mapping, and locating procedures.
•Strong attention to detail.
•Self-motivated and able to work with general public.
Ability to follow instructions.
Olameter is one of the largest meter servicing companies in North America with over 1,500 employees providing services in 30 states and provinces to over 300 utilities.
Olameter is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state/provincial, or local laws.
If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please contact us at +1-855-286-4227.
If you want to take the next step in your career, we encourage you to apply today! #INDHUS