Full-Time Associate Call Center Representative

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

POSITION SUMMARY

Build an exciting, rewarding career with us and play an integral part of Duke Energy’s customer success and satisfaction as an Associate Call Center Representative.

This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved.

The Associate Call Center Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs.

Consider joining the Duke Energy team, where you’ll find a friendly work environment, comprehensive benefits, and development opportunities.Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.

PAY: The pay rate is $20 per hour (non-negotiable)*

TARGET START DATE:* The target start date for this posting is Monday, April 21, 2025. May 5th, 2025 or later start dates may also be considered. A target start date will be determined at the time of offer and may change based on business needs.

TRAINING DETAILS:* First 10 weeks, Monday - Friday from 8:00 AM to 4:30 PM EST

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING* Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.

REQUIRED QUALIFICATIONS* High school diploma or GED completed at time of application submission.

DESIRED QUALIFICATIONS* Direct call center experience of 3+ years is preferred

WORKING CONDITIONS Virtual -* Work will be performed remotely but candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility Work Schedule –* work will be performed during Hours of Operation Hours of Operation -* Monday - Friday, 7:00 AM – 7:00 PM EST Charlotte, NC only –* Hours of Operation include weekends and overnight shifts Mandatory Overtime & Storm Duty Calls* - during times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), employees are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes.

WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS* Duke Energy Hiring Process Duke Energy Customer Care Assessment – required time sensitive/completion of online test* Please note: the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment.*

Travel Requirements

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Tuesday, March 11, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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