Food Field Specialist

Job Title: Food Field Specialist

Reports To: Managerof Food Service Operations

FLSA Status: Salary Exempt

Role Type: Full Time

Work Location: Field Remote - SC

Working Hours: Regular hours are Monday through Friday 9:00 am – 5:00 pm

Company Summary: Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel

operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary: The Food Field Specialist is responsible for ensuring that all Refuel store locations consistently produce safe, high-quality food in accordance with company standards, health codes, and operational procedures. This role provides hands-on training, performance accountability, and continuous quality improvement across the food service program. Food Field Specialist is empowered

to hold store personnel, including managers, accountable for proper food handling, execution, cleanliness, and compliance. Success in this role requires strong operational expertise, coaching ability, and a commitment to deliver consistent, high-quality food offerings across all assigned locations.

Job Duties and Responsibilities:

Food Safety, Quality, and Compliance

- Ensure store-level adherence to all local, state, and federal health codes, as well as Refuel food safety policies and brand standards.

- Conduct routine in-person quality and safety assessments using Xenia or other company tools, document findings, corrective actions, and follow-up expectations.

- Validate that all required food safety certifications (Food Handler, ServSafe, etc.) are current and properly maintained.

- Identify and escalate any critical violations requiring immediate remediation.

Training and Operational Execution

- Provide hands-on training to Field and Store Teams on food production standards, cooking procedures, holding practices, sanitation, equipment use, and documentation requirements.

- Reinforce proper execution of menu items, portioning, labeling, rotation, waste management, and presentation standards.

- Support District Managers in onboarding new Management personnel and ensuring they are fully trained to Refuel expectations.

- Collaborate with Operations District Managers to strengthen food operational performance across the district.

Accountability and Performance Management

- Partner with Operations District Managers to hold store personnel including shift leads, managers, and food service staff accountable to established standards of execution, safety, and cleanliness.

- Partner with Operations District Managers to coach underperforming locations and develop action plans to bring stores into compliance.

- Track and report on compliance metrics, quality scores, and completion rates for food service procedures and checklists.

- Recommend retraining, escalation, or operational adjustments where gaps persist.

Continuous Improvement and Program Support

- Identify operational opportunities and recommend improvements in process, equipment use, workflow, or product handling to improve food quality and reduce waste.

- Monitor and review trends in item-level sales, waste percentage, food cost, and other key performance indicators to inform training priorities.

- Support implementation of new food programs, procedures, menu changes, or promotions.

- Participate in cross-functional communication with Operations, Training, and Food Service leadership to maintain alignment on standards and expectations.

- Responsible for achieving financial goals for assigned territory.

- Ad-hoc requests from management as needed

- A desire to never settle for the status quo; consistently thinking how to add more value to Refuel

Store Visits and Field Presence

- Conduct regular store visits across assigned regions; prioritize underperforming or noncompliant locations.

- Provide clear, actionable feedback during each visit to store leadership and District Managers.

- Complete required reports, submissions, and follow-up documentation in a timely and accurate manner.

New Store Support

- Actively participate in new store openings, including on-site training and operational setup.

- Ensure that food service execution, safety, and operational readiness meet company standards prior to and following opening.

- Adhere to the Company’s established policies and procedures as outlined in the Employee Handbook.

- This description reflects management’s assignment of essential functions: it does not prescribe all tasks that may be assigned.

Knowledge, Skills, and Abilities: An ideal candidate will have experience with or understanding of:

- Strong knowledge of food safety regulations, health codes, HACCP principles, and industry best practices.

- Proficiency in training, coaching, and influencing store personnel at all levels.

- Ability to identify operational gaps and implement corrective actions effectively.

- Strong analytical skills to interpret operational, financial, and compliance data.

- Excellent communication skills (written and verbal) with the ability to convey expectations clearly.

- Proficiency with MS Office Suite; experience with Zenput or similar operational auditing platforms preferred.

- Ability to work independently, prioritize tasks, and manage a field-based schedule.

Education and Experience: An ideal candidate will have the following education and experience:

- Minimum 2 years of food service or restaurant management experience; convenience retail or QSR experience.

- Accredited Food Safety Manager Certification (or ability to obtain certification within 60 days of hire).

- Experience in food service training, quality assurance, or multi-unit operations.

- Bachelor’s degree in business, hospitality, or related field.

Working environment and physical requirements:

- Must be able to lift 50 pounds at times.

- Must be able to stand for extended periods while performing in-store audits and training.

Travel:

- Must be able to frequently travel to all locations within the district.

- Additional travel up to 20%.

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based

on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws. The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

Version Date: 12/17/2025

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

Job Type: fulltime

Schedule:

- 8 hour shift

- Monday to Friday

Education: No education required

Work location: This is a remote position