Field Services Specialist(Global)

Field Services Specialist(Global)

Weir Motion Metrics

Vancouver, Canada - Hybrid

Purpose of Role: The Field Services Specialist is a customer advocate comfortable serving clients while delivering high-quality solutions and maintaining stakeholder relationships. The role consists of installing, commissioning, maintaining, and troubleshooting Weir Motion Metrics products at client mine sites and remotely. Successful candidates should be comfortable working in remote mining environments and around heavy machinery. Significant travel is expected as the company has deployed systems globally, it might be a good opportunity to meet people from different cultures. This role is hybrid, office visits will be scheduled as required to ensure customer satisfaction.

Why choose Weir:

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Technical Services and Customer Satisfaction: Deliver quality service and support during the installation, commissioning, operation, and maintenance of Motion Metrics systems while having a thorough understanding of technical aspects of the products and services supported.

- Self-Management: Manage installation projects assigned and maintenance visits to different regions of the world. Each services trip needs to include travel booking, operations, and logistics.

- Technical Training: Perform different levels of technical training for different types of audiences either for customers or within the company.

- Documentation: Create, improve, and propose documentation, such as manuals and instructive guides to ensure the knowledge of the customers and for being used by any member of the organization.

- Safety First: Demonstrate 100% commitment to our zero-harm behaviors to support our drive towards developing a world-class safety culture.

Job Knowledge/Education and Qualifications:

- Degree in Engineering preferred in the areas of Mechanical, Mechatronics, Electrical or Electronics. At least one year of experience in the mining industry or working with heavy mining equipment is a plus.

- Fluent in English with excellent spoken and written communication skills. Other languages skills is a plus.

- Computer skills and experience in Excel, Networking, SalesForce, Office Suite, Cloud computing, Windows & Linux OS, and communication systems would be beneficial.

- Possess a valid passport, driver’s license and driving experience and willingness to travel frequently, including extended stays in mining locations locally and internationally.

Weir Motion Metrics (WMM) is a Canadian mining technology division that enables a new generation of safe, smart, and sustainable mining based in Vancouver, B.C. Serving the mining market since 1999, then joining Weir in 2021, Motion Metrics is proud to be Weir’s first-ever center of excellence for artificial intelligence and machine vision technology

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

Compensation: $70,000 to 80,000 CAD

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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