Field Service Manager
Tulsa, OK
Full-timeAbout This Job
Supervisory Responsibilities:
Formal Job Title: Technical Solutions Manager (LT)
Reports to: President
FLSA: Exempt
Safety Sensitive Position
Position Summary:
The Manager of Technical Solutions will oversee the operation of the Field Services Department to ensure efficiency and quality in the services provided to our customers.
Primary Duties / Responsibilities:
•
Collaborates with the Leadership Team to coordinate activities across the company.
•
Actively participates with the Leadership Team to develop and execute a department budget and identify annual goals, while participating in the weekly LT meeting.
•
Collects, evaluates, analyzes and assesses technical support data, including but not limited to the financial health of the department.
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Regularly monitors and evaluates processes and services provided to customers.
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Identifies and corrects problems and inefficiencies in processes, equipment or skills.
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Ensures compliance with federal, state, local and organizational laws, regulations, guidelines and best practices, including those related to safety.
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Develops and enforces procedures and strategies to ensure a safe work environment.
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Performs other duties as assigned.
Supervisory Responsibilities:
•
Hires and trains field technician specialists.
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Coaches, mentors and develops staff, providing career development planning and opportunities.
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Organizes, directs and oversees the schedules and work of the field technician specialists.
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Performs performance evaluations for all members of the service department.
Required Skills / Abilities:
•
Must be available to meet travel schedule; may be required to travel up to 25 - 50%.
•
Understanding and experience in the application of natural gas gathering, processing and transportation.
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Excellent organizational skills with attention to detail and time management skills with a proven ability to meet deadlines.
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Strong supervisory and leadership skills with the ability to foster a culture of quality, teamwork, integrity and pride.
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Strong analytical and problem-solving skills.
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Ability to function well in a fast-paced and, at times, stressful environment.
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Ability to manage and de-escalate situations in a calm, respectful and professional manner.
Education and Experience:
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Associates degree in related field, or equivalent industry work experience required; Bachelor’s degree in management, engineering, business or related field preferred.
•
Minimum five (7) years’ supervisory experience.
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Demonstrated knowledge and use of Microsoft Office Suite.
Certifications / License
•
Required to maintain a valid Driver’s License free of unlawful traffic violations.
Physical Requirements:
•
May be required to traverse uneven surfaces.
•
Must be able to work in areas that require stretching, squatting, bending and reaching.
•
Must be able to work in a variety of weather conditions and temperatures.
Job Type: Full-time
Benefits:
•
401(k)
•
401(k) matching
•
Dental insurance
•
Health insurance
•
Life insurance
•
Paid time off
•
Vision insurance
Shift:
•8 hour shift
8 hour shift
Work Days:
•Monday to Friday
Monday to Friday
Work Location: In person
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