Copeland

Field Service Manager

full_time

About This Job

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Title: Manager, Field Services – East/West Description

We are seeking an experienced leader to take on the role of Manager, Field Services – East/West within our Cold Chain Services organization. This critical position leads a team of Field Service Specialists responsible for onsite startup, commissioning, and troubleshooting of Copeland controls systems across the country.

Success in this role requires deep, hands-on field experience with Copeland controls and a strong understanding of onsite activities—what it takes to get the job done safely, efficiently, and to a high standard. You will coordinate daily schedules, confirm project readiness, support technicians in real-time, and ensure consistent, high-quality delivery of our onsite services.

This is an ideal opportunity for someone who has spent significant time in the field and is now ready to lead and coach a team, apply their knowledge more broadly, and ensure success across multiple complex projects.

This position may be based remotely within the Eastern or Western U.S. and includes occasional travel to project sites and the Kennesaw, GA office.

As The Manager, Field Services – East/West, You Will

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Lead a team of Field Service Specialists performing onsite work specific to Copeland controls, including wiring validation, equipment startup, troubleshooting, and commissioning.

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Leverage your extensive field experience to guide technicians, validate readiness, and anticipate and resolve challenges before they escalate.

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Own field resource scheduling, aligning team availability with project timelines, travel needs, and site requirements.

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Confirm project and site readiness with the Project Execution and Engineering teams, including drawings, programming, hardware, and installation scope.

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Ensure timely and complete submission of all technician deliverables, including time tracking and exit reports.

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Serve as the primary escalation point for your team while they are onsite, helping them navigate issues, scope questions, and customer interactions.

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Monitor workload, travel demands, and field team utilization across regions, adjusting resources as needed.

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Coach and develop field specialists by sharing best practices, providing technical direction, and supporting their long-term growth.

Required Education, Experience & Skills

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Significant hands-on experience in the field with Copeland controls performing startup, commissioning, or troubleshooting work in real-world customer environments.

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At least 10 years of experience in field service, controls, or commissioning, with demonstrated leadership in a site-based or regional role.

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Technical education in refrigeration, HVAC systems, controls technology, or a comparable trade discipline.

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Deep understanding of onsite project execution, including controls integration, refrigeration systems, mechanical interfaces, and site readiness needs.

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Proven ability to manage technician schedules, site communications, and field performance standards.

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Strong organizational skills and attention to detail, especially in documentation, time tracking, and project reporting.

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Excellent communication skills with the ability to support and guide field teams while also working cross-functionally with internal stakeholders.

Preferred Education, Experience & Skills

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Prior experience as a lead technician or field service supervisor with Copeland controls.

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Familiarity with project scheduling tools and project systems such as Quickbase and Fast Fields.

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Knowledge of site safety practices and coordination with general contractors or subcontractors.

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Ability to work across multiple time zones and support a geographically distributed team.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com

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