Field Service Manager

Dead River Company delivers energy and peace of mind to customers throughout Northern New England and New York with over 1,700 employees and a commitment to our core values of integrity, caring, and excellence. At Dead River Company we relate our success directly to the strength of our management team. We are looking for a Field Service Manager to join our Woodstock, VT team. The Field Service Manager supervises the installation and repair of heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation.

Essential Functions:

1. Assumes responsibility for the overall performance and management of the service technicians. Assures that work assignments are completed correctly and efficiently.

2. Assures proper training and development of human resources in the service department to provide quality service to customers and retain a skilled, productive workforce.

3. Hires and terminates service technicians (with the District Manager). Evaluates and discusses performance with employees and maintains written performance documentation files according to Dead River policy.

4. Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors.

5. Inspects the work of service technicians for quality control purposes and provides guidance and advice as necessary.

6. Reconciles customer complaints and ensures proper resolution.

7. Assumes responsibility for the maintenance of service department vehicles and works closely with the Operations Manager to coordinate vehicle maintenance requirements with the company mechanic. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.

8. Provides cost estimates for internal parts and labor on equipment installations when requested.

Performs other work-related duties as assigned.

Two to four years of supervisory experience is preferred. Prior working knowledge of the petroleum industry is required.

Education:

A high school diploma is required.

The Field Service Manager must have a Master Oil Burner License and CETP propane certification.

There is frequent communication with the Administrative Service Manager, service dispatchers, company sales personnel, technicians, local and state fire officials, building inspectors and customers.

Safety Considerations:

The Field Service Manager oversees the safe use of company service vehicles and all aspects of service technician safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness.

Office equipment used in this position includes a calculator, networked personal computer, various printers, photocopiers, FAX machine and telephone. In addition the Field Service Manager uses and must be familiar with all types of heating equipment and the equipment and tools necessary for installations.

Temperatures can vary from below zero to above 90 degrees, depending on the season. Since the job involves working with devices that burn petroleum products, there is some exposure to the product and fumes. The work area is occasionally cramped with little headroom and can range from clean to very dirty.

The Field Service Manager, when working on site, can be expected to move various sized objects weighing from a few ounces to over 100 pounds. When very heavy objects are moved, the Manager, as well as technicians, should request assistance. (See accompanying Physical Requirements Analysis for more detail).

Licenses & Certifications

Preferred

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DL Drivers License

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.