Field Service Manager

Key Responsibilities:

Business Development & Sales:

Actively identify and pursue new business opportunities within various industries, excluding Shell, BP, and Chevron facilities.

Develop and maintain strong relationships with existing and new customers to understand their E&I service needs.

Sell a comprehensive range of E&I services, including maintenance, troubleshooting, installations, and calibrations.

Strategize and execute plans to expand our service footprint into new geographical areas.

Customer Relationship Management:

Serve as the primary point of contact for customer inquiries, ensuring high levels of satisfaction and repeat business.

Address customer concerns promptly and professionally, providing effective solutions.

Estimating & Pricing:

Prepare accurate and competitive estimates and proposals for E&I service projects.

Develop and provide clear pricing to customers, ensuring profitability while remaining competitive.

Team Leadership & Management:

Supervise and lead a team of 8-12 E&I technicians and specialists, with the support of a coordinator.

Provide guidance, mentorship, and performance feedback to team members.

Ensure all work is performed safely, efficiently, and to the highest quality standards.

Foster a collaborative and productive work environment.

Operational Oversight:

Manage daily service operations, ensuring efficient resource allocation and project execution.

Collaborate with internal teams to ensure seamless service delivery.

Monitor project progress and ensure adherence to timelines and budgets.